26 May, 20219:30 am-12:45 pm27 May, 20219:45 am-12:45 pm

This Crisis Management in Schools Training will share successful strategies for prevention, preparation and response to crises, and building back from COVID

This online interactive crisis management training is designed for senior and executive leadership teams, as well as governors and trustees, working across all educational settings. The course will provide an opportunity to discuss new and proven strategies for more effectively managing crises, improving communications, and balancing this kind of leadership alongside the usual planning required within the education sector.

The training will address crisis prevention, preparation and response, helping education leaders build resilience within their teams for the long term, as well as offering support to address current and short-term challenges. With the guidance of an expert trainer, and opportunities for discussion of key questions and issues with peers, participants will leave this training equipped with practical strategies to review and better tailor crisis management approaches for their context, as well as fresh ideas for how to address current crisis priorities.


Learning Objectives:

  • Explore lessons learned from the Covid-19 pandemic
  • Gain an understanding of how peers have addressed Covid-related challenges
  • Explore ways of ‘building back better’ from Covid-19
  • Develop an improved approach to future crisis management
  • Refresh your crisis communications, internally and with the wider school community
  • Explore the importance of ethical leadership to future success, including in relation to staff wellbeing


  • Day 1
  • Day 2
9:30 am
Login and Accessing Training Platform

*This training will run entirely via an online platform. Specific joining instructions and guidance will be provided to registered delegates.

9:45 am
Trainer’s Welcome and Clarification of Learning Objectives

Note that all sessions will be interactive, and attendees will have regular opportunities to pose questions, have their concerns heard, and leave the training equipped to improve planning and delivery of crisis management strategies.

In this first session, participants will have the opportunity to share their key challenges, to help further tailor the training course to your needs, and help you find solutions.

Each session through the day will encourage and allow time for questions and discussion.

10:00 am
Workshop: Lessons from Lockdown – Building Back Better

In this opening workshop, participants will be walked through the 3 stages of recovery – survival, resilience, and reconstruction.  The trainer will exhort the importance, during the reconstruction phase, of listening to and learning from others. He will focus on some lessons we have learned from the Covid-19 pandemic and explore ways of building back better in our schools.

Key learning objectives:

  • Understand how to build back better to improve staff workload and wellbeing
  • Examine the leadership lessons we can learn from the pandemic
  • Analyse ways of improving teaching and learning after the pandemic
  • Explore a prevention, preparation, response, recovery model (PPPR) of crisis management to help our recovery from Covid-19 and better prepare for future issues in school
10:45 am
Breakout Rooms: Peer Discussion on the Covid-19 Experience

This session will allow you to work in small groups to analyse with peers from different schools how you dealt with the pandemic and what lessons you take from the experience.

Key discussion points will include:

  • Your response: What worked and what could have been better
  • How you are building back better: What will change
  • Utilising new technologies over the long-term
11:00 am
Break and Networking

Continue the conversation with fellow delegates to discuss common challenges via the virtual chat function or use this time to take a screen break.

11:15 am
Workshop: Crisis Management and Financial Stability

This session will provide participants with the opportunity to re-examine your current crisis management strategy and learn how to improve your approach and implement a more effective plan moving forward based on the experience of Covid-19.  The trainer will also explore best practice advice for managing school finances and ensuring financial sustainability long-term, including through the use of additional funding including the catch-up premium and the Pupil Premium.

Key learning objectives:

  • Understand the basics of an effective crisis management strategy
  • Review the leadership of your crisis management strategy, considering who should be required to take ownership at different points of developing and implementing the plan
  • Explore successful approaches to executing your strategy, including the role of information sharing, adapting your response according to the scale of the incident, and the characteristics and competencies of crisis management leaders
  • Examine good practice for financial sustainability through strategic planning
12:00 pm
Breakout Rooms: A Problem Shared…

In this session you will work on small groups with colleagues to discuss your current crisis management plans and explore take-away tasks to improve your plan.

Key discussion topics will include:

  • Writing a crisis management plan
  • Delegating duties but maintaining oversight
  • Managing the media during a crisis
  • Costing all actions in the school improvement plan

You will have the opportunity to feedback to the main virtual room at the end of this session, to gain as much insight from peers as possible.

12:30 pm
Interactive 1-to-1 Questions and Answers Session with the Trainer

This will be an opportunity to ask any final questions from everything covered during the first day of training, and seek any additional advice and guidance required from the expert trainer in a private break-out room.

Further discussion may take place between attendees in the main room.

12:45 pm
End of Day 1

*Programme subject to change

9:45 am
Login and Accessing Training Platform

*This training will run entirely via an online platform. Specific joining instructions and guidance will be provided to registered delegates. 

10:00 am
Trainer’s Welcome and Clarification of Day 2 Learning Objectives

In this opening session the trainer will re-cap on key takeaways from yesterday, and outline the objectives for day two of this interactive, tailored online course.

10:10 am
Workshop: Effectively Managing Crisis Communications

In this session, the trainer will offer practical help on improving your communications strategy, including how to communicate with all stakeholders during a crisis.  He will focus on the importance of parental engagement and suggest a two-way process is key to success so that parents/carers are both informed and involved in school.

Key learning objectives:

  • Explore key features of effective communication including with staff and governors, and families and the community
  • Understand ways to improve parental engagement in order to involve parents in decision-making
  • Review your current approach to crisis communications against best practice for the education sector, and analyse how to improve your communications strategy
10:40 am
Breakout Rooms: Communication Strategies

In this session you will work in small groups to discuss your current communications strategy and share good practice examples, as well as to agree improvements to your approach.

Key discussion topics will include:

  • How and when to communicate with staff and governors
  • Improving parental engagement
  • Communicating during a crisis to manage information flow and keep everyone informed
11:00 am
Break and Networking

Continue the conversation with fellow delegates to discuss common challenges via the virtual chat function or use this time to take a screen break.

11:15 am
Workshop: Ethical Leadership and Staff Wellbeing

In this session, the trainer will explore the importance of ethical leadership in schools in order to ‘build back better’ and prepare for future crises.  He will examine the positive and long-lasting impact that ethical leadership practices can have on staff health and wellbeing, including teacher workload, and on teacher recruitment and retention – and thus the quality of education.

Key learning objectives:

  • Understand 5 principles of ethical leadership
  • Review 4 ethical leadership behaviours
  • Explore tangible strategies to translate ethical leadership theory into daily practice
  • Understand the role of ethical leadership in protecting staff health and wellbeing, reducing workload, and improving teacher recruitment and retention
11:45 am
Breakout Rooms: Ethical Leadership in Practice

In this session you will work in small groups to discuss the core challenges you are currently facing in relation to managing numerous mental health and wellbeing issues and to debate how you might build a culture of ethical leadership in order to help overcome those challenges.

Key discussion topics will include:

  • How to lead ethically including through establishing a clear vision and set of shared values
  • Addressing the issue of teacher recruitment and retention
  • Reducing teacher workload
  • Managing staff welfare and wellbeing


You will have the opportunity to feedback to the main virtual room at the end of this session.

12:10 pm
Key Takeaways and Next Steps

In this closing session, the trainer will highlight key learnings and takeaways from the last two days of training, offering guidance for how attendees can best follow up on what they have learned, to make progress in assessing risk, planning for and managing crises, and improving communications.

He will encourage colleagues to commit to a 3-point action plan to ensure the training leads to tangible improvements in school.

12:30 pm
Summary, Evaluation and Close
12:45 pm
End of Day 2

*Programme subject to change


This interactive training is designed specifically for senior and executive leaders, as well as those who provide oversight and accountability such as governors and trustees, across all educational settings including maintained and independent primary and secondary schools, single and multi-academy trusts, alternative provision settings and special schools.