Overview

26 Oct, 20219:00 am-1:20 pm27 Oct, 20219:00 am-1:30 pm
Online Conference

In 2019 there were 4 million people in the UK who had never used the internet, 3.7 million of which were aged 55 and over. With the effect of the pandemic and services moving online only serving to intensify the gap between digitally included and digitally excluded members of society, there has never been a greater need for organisations to support individuals in getting online.

The Building Digital Champion Networks Across the Public Sector Conference will bring together those working across the digital skills landscape within the public sector, to reflect on the importance of digital inclusion, the impact of the pandemic on achieving this and defining what it means to be a great digital champion. Delegates will learn from experts how to build a strong network of Digital Champions who are able to provide practical tools, resources and support to their service users whilst developing their digital literacy and skills.

Online Experience

  • Match making networking and live delegate meet ups
  • Replay functions so you never miss a session
  • Live chat, questioning and polling tools
  • Next generation conference engagement platform
  • Topic based discussion groups
  • Real time resources and presentations

Agenda

  • Day 1
  • Day 2
9:00 am
Login and Accessing Online Event Platform
  • One on one networking opportunities and live delegate meet ups
  • Replay functions so you never miss a session
  • Live chat, questioning and polling tools
  • Real time resources and presentations
  • A next generation conference engagement platform
9:15 am
Your Tour of the Online Platform

Before proceedings get underway, this short explainer session will explore how you can get the most out of our new next generation Conference platform.

Our IG Team will run through how to make virtual connections, creating networking meet ups, accessing content on demand and how to use our new Q&A, chat functions and virtual polling tools.

9:30 am
Chair’s Welcome Address
Dr Amizan Omar
Dr Amizan Omar
Associate Professor at the School of Management
University of Bradford
Invited
9:40 am
Reflection and Regeneration: Why Now is the Time for Digital Champions

Our Chair joins Emma Weston OBE to discuss:

  • The key questions: What is a digital champion? Who can be one? Why should my organisation think about embedding digital champions into our teams?
  • Exploring Digital Champions as a critical route to achieving digital inclusivity and understanding their value
  • Assessing the crucial components that make up a successful Digital Champions network and what best-practice might look like.
  • Evaluating the future of the initiative, showcasing the potential for wholesale change
Emma Weston OBE
Emma Weston OBE
Chief Executive and Founder
Digital Unite
Confirmed
9:55 am
Interactive Questions and Answers Session
10:10 am
Digital Inclusion Across the Public Sector: A Cross-Sectoral Approach to Tackling Digital Exclusion

Digital Inclusion Co-Ordinator for the 100% Digital Leeds collaboration project, Ian McArdle, will:

  • Share what 100% Digital Leeds do, how they do it, and the difference that it makes to the people of Leeds
  • Explore the wide-ranging benefits of supporting digital inclusion to tackle loneliness, enable health participation, and improve the wellbeing of previously digitally excluded marginalised people
  • Reflecting on the work of 100% Digital Leeds, offering delegates guidance on how to achieve the most effective digital inclusion strategies and digital champions networks
Ian McArdle
Ian McArdle
Digital Inclusion Coordinator
100% Digital Leeds, Leeds City Council
Confirmed
10:40 am
Learning How Best to Place Digital Champions at the Heart of Your Organisation
  • How to place inclusion and accessibility at the heart of any organisation
  • How to develop digital and social inclusion, digital skills, digital leadership and transformation in your Digital Champions network
  • How to measure the impact of your Digital Champions work and why this is important
  • Building Digital Champions into your Digital Inclusion Strategy
Catherine Dearden
Catherine Dearden
Digital Champion Coordinator (North Yorkshire)
Citizens Online
Confirmed
11:10 am
Break, Virtual Networking and Live Delegate Meet Ups

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

11:25 am
Implementing Digital Championship on a Smaller Scale: How to Make It Work for You

Kenne Amissah, Digital Inclusion Manager at Clarion Futures will:

  • Explore how Digital Champions fit into Clarion Future’s Digital Inclusion Strategy, reflecting on how Digital Champions have adapted over the last 18 months
  • Evaluate the role of partnerships in order to effectively build and deliver Digital Champion support and service
  • Offer advice for your organisation on how to effectively track and report impact, drawing upon the lessons learnt by Clarion Futures

This session will include time for delegate questions.

Kenne Amissah
Kenne Amissah
Digital Inclusion Manager
Clarion Futures Digital
Confirmed
11:55 am
Practical Workshop: Involving Young People in Digital Champions Initiatives
  • Exploring how the Salford Foundations’ close links with schools and the NCS encouraged strong relationships with young people as Digital Buddies
  • How the Salford Foundation navigated uncertain waters around working with young people and safeguarding to enable this relationship to thrive
  • The benefits of using young people as Digital Champions to sustain the symbiotic relationship of learning

This session will include time for delegate questions.

Alex Kershaw
Alex Kershaw
Raising Aspirations Team Leader
Salford Foundation
Confirmed
12:35 pm
Panel Discussion: Building Your Digital Champion Network

In this panel discussion our panellists will draw upon their experiences in recruiting volunteers and building their Digital Champions network. Points for discussion will include the role of hyperlocal volunteer networks, the impact of Covid-19 on volunteer recruitment and retention, what their respective volunteer demographics looked like, as well as tools and tips for building your own volunteer network.

Christine Ryder
Christine Ryder
Community Worker
Outside the Box
Confirmed
Penny Syddall
Penny Syddall
Digital Skills and Adoption Programme Manager
Dorset Council
Confirmed
1:20 pm
Chair's Closing Remarks

*programme subject to change

Dr Amizan Omar
Dr Amizan Omar
Associate Professor at the School of Management
University of Bradford
Invited
9:30 am
Chair’s Welcome Address
Dr Amizan Omar
Dr Amizan Omar
Associate Professor at the School of Management
University of Bradford
Invited
9:40 am
In Conversation with Helen Milner OBE: Digital Champions on a Global Scale

Our Chair will sit down with Helen Milner OBE to explore:

  • How Digital Champions networks work on a larger scale
  • What makes a ‘good’ digital champion and why these characteristics are important
  • The ways in which Digital Champions can be a wide-reaching mechanism for change
  • What the role of community and local level support is in reaching your Digital Champion aims
Helen Milner OBE
Helen Milner OBE
Chief Executive
The Good Things Foundation
Confirmed
10:15 am
Using Digital Champions as a Driver for Internal Organisational Change
  • Looking at how Health Education England adopted Digital Champions to increase digital literacy across health and social care as well as internally
  • Assessing HEE’s digital self- assessment tool, how it supports in recognising who needs support in developing digital literacy and how to replicate this in your organisation
  • Discussing the unforeseen challenges of Digital Champions, such as ensuring inclusivity and diversity is embedded in your digital champion initiatives, and how to avoid these in your organisation.
  • Exploring the less visible challenges of implementation, including tips to tackle the administrative burden and develop a strong volunteer management system
Louise Napier
Louise Napier
Project Manager
Health Education England
Confirmed
10:50 am
Digital Ambition and Local Authorities: The Role of Digital Champions in Tackling Digital Exclusion
  • Why Digital Champions are central Brent Council’s Digital Strategy on tackling digital exclusion
  • Exploring how partnerships can be used to deliver Digital Champions initiatives and tackle digital exclusion
  • Examine how Brent Council tailored their digital support throughout the pandemic for the four main different groups that it supports and why personalisation of services is key
Madeleine Leathley
Madeleine Leathley
Digital Workstream Lead
London Borough of Brent
Confirmed
11:25 am
Break, Virtual Networking and Live Delegate Meet Ups

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

11:40 am
Panel Discussion: Tackling Age-Related Digital Exclusion Through Digital Champions

This panel discussion will explore the different approaches taken by the two panellist’s organisations to increasing digital inclusion for older people. The panellists will discuss the tools and techniques that they used, the challenges that they faced, and how they overcame these.

Topics for discussion will include:

  • How did you approach supporting older people developing digital skills throughout the pandemic?
  • Did you face any challenges that you believe were unique to your community/service users?
  • What funding did you receive and how do you think this impacted your ability to deliver your Digital Champion programme? Were there any limitations?
  • If you could go back and start the initiative again, what is the one thing you wish you knew then that you know now? What impact do you think knowing this would have had?
  • What does the future of your Digital Champions programme look like? Are there any concerns for the future?
Nada Savitch
Nada Savitch
Digital Skills Project Coordinator
Carers Support Merton
Confirmed
Caspar Kennerdale
Caspar Kennerdale
Managing Director
Clear Community Web
Confirmed
Shaun Blezard
Shaun Blezard
Digital Activities Manager
Age UK Barrow
Invited
12:25 pm
From Digital Champions to Digital Wolves: Making Digital Work For Your Volunteers
  • Exploring how council funded organisations can use Digital Champions to support the local community using ‘Digital Wolves’ as an example
  • Discussing the important role partnerships play to effective delivery, specifically with with local GP surgeries and social prescribing services
  • Evaluating the modern motivations of volunteers, why this is changing, and why organisations should be more open to motivating factors that are not entirely philanthropic
  • Looking to the future and how investing in recruitment now can create a self-sustaining network in the future
Pete Emms
Pete Emms
Volunteer Centre Coordinator
Wolverhampton Volunteer Centre
Confirmed
1:00 pm
Practical Workshop: Sustainability and Sustaining Digital Champions Initiatives
  • Exploring Cassiltoun Housing Association’s Digital Inclusion Project as a remedy to social exclusion in Glasgow
  • Embedding a sustainable mindset into Digital Champions initiatives and preparing for the future by integrating refurbished devices
  • Illustrating how Cassiltoun Housing Association navigated Covid, the lessons they learnt and how they’ll prepare for the future of their Digital Champions initiative
Dave Donnelly
Dave Donnelly
Digital Inclusion Worker
Cassiltoun Housing Association
Confirmed
1:30 pm
Chair’s Closing Remarks

*programme subject to change

Dr Amizan Omar
Dr Amizan Omar
Associate Professor at the School of Management
University of Bradford
Invited

Audience

This Forum is specifically designed for a number of public sector branches, specifically local authority and the voluntary and housing sectors. Job titles will include:

  • Digital Inclusion Officers
  • Digital Leads
  • Digital Champions
  • Community Engagement Managers
  • Head of Digital Services
  • Heads of Communities
  • Head of Volunteers
  • Volunteer Managers

Pricing

  • Voluntary Sector Rate (Large Charities - Over £1m Income)
    £245 +VAT
  • Voluntary Sector Rate (Small Charities- Under £1m Income)
    £195 + VAT
  • Public Sector Rate (Central/Local Gov & Housing)
    £295+VAT
  • Private Sector Rate
    £395+VAT