Overview

21 Oct, 20219:00 am-2:00 pm
Online Conference

Hospital Standards Conference 2021 will provide delegates with an opportunity to explore how hospitals can raise standards of care,. Attendees will hear from leading practitioners and clinical leaders on outstanding approaches to hospital care service delivery and governance.

Hospital Standards Conference 2021 will provide delegates with an opportunity to explore how hospitals can raise standards of care. Attendees will hear from leading practitioners and clinical leaders on outstanding approaches to hospital care service delivery and governance. Through one day of On Demand content, and one day of live interactive discussions, the Forum will deepen your understanding of the new CQC Strategy, the 2021/22 NHS Priorities and Operational Planning Guidance and how they impact ways of working, and how to improve quality of care and prepare for inspections.

What to expect:

  • Develop your understanding of how to deliver key changes outlined in the 2021/22 NHS Priorities and Operational Planning Guidance
  • Gain an insight into how the new CQC Strategy will change how inspections are carried out
  • Hear practical insights from Hospitals who have improved their ratings, and maintained high standards of care
  • Ask our On Demand presenters your questions in live Q&A sessions and panel discussions

 

Other Speakers

Dr Ivan Camphor photo
Dr Ivan Camphor
Chair, Committee on Community Care
BMA
Ellen Lo photo
Ellen Lo
Head of Healthcare Compliance
Homerton University Hospital NHS Foundation Trust
Jon Freeman photo
Jon Freeman
Clinical Lead for Staff Health & Wellbeing
Great Western Hospital NHS Foundation Trust
Sam Walklett photo
Sam Walklett
Health and Wellbeing Project Manager
Great Western Hospital NHS Foundation Trust
Vicky McNally photo
Vicky McNally
Corporate Governance Director
Cygnet Health Care
Kimberley Mullen photo
Kimberley Mullen
Hospital Manager
Cygnet Health Care

Agenda

  • Live Sessions - 21st October
  • On Demand - Available From 11th October
9:00 am
Login and Accessing Online Event Platform
  • One on one networking opportunities and live delegate meet ups
  • Replay functions so you never miss a session
  • Live chat, questioning and polling tools
  • Real time resources and presentations
  • A next generation conference engagement platform
9:20 am
Your Tour of the Online Conference Platform

Before proceedings get underway, this short explainer session will explore how you can get the most out of our new next generation Conference platform.

Our IG Team will run through how to make virtual connections, creating networking meet ups, accessing content on demand and how to use our new Q&A, chat functions and virtual polling tools.

9:30 am
Chair's Welcome Address
Imelda Redmond CBE
Imelda Redmond CBE
National Director
Healthwatch
Confirmed
9:50 am
Interactive Panel Discussion & Q&A: Service Transformation in Response to CQC Recommendations

Building on the On Demand presentations from our panellists, the live session is your opportunity to ask questions and get involved in the conversation. This panel will discuss:

  • Implementing suggestions from CQC reports in order to improve ratings
  • Best practice for preparing for inspections
  • Maintaining high ratings, and how to seek opportunities to further improve quality of care
Kimberley Mullen
Kimberley Mullen
Hospital Manager
Cygnet Health Care
Confirmed
Ellen Lo
Ellen Lo
Head of Healthcare Compliance
Homerton University Hospital NHS Foundation Trust
Confirmed
Chris Mayer CBE
Chris Mayer CBE
Non-Executive Director
Pennine Acute Hospitals NHS Trust
Invited
Richard Milner
Richard Milner
Director of Strategy, Improvement and Innovation
East Sussex Healthcare NHS Trust
Invited
Pippa Nightingale
Pippa Nightingale
Chief Nursing Officer
Chelsea and Westminster Hospital NHS Foundation Trust
Invited
10:30 am
Interactive Panel Q&A: Solving Staffing Issues to Deliver Safe and Effective Care

Building on the On Demand presentations from our panellists, the live session is your opportunity to ask questions and get involved in the conversation on topics including:

  • The connection between recruitment, staff engagement, and service delivery
  • Implementing practices that improve the safe and effective delivery of care services
  • Sharing best practice for meeting the CQC’s standards for safe staffing, recruitment records, and staff training
Sarah Shoesmith
Sarah Shoesmith
Head of Resourcing
SWL Recruitment Hub
Confirmed
Jon Freeman
Jon Freeman
Clinical Lead for Staff Health & Wellbeing
Great Western Hospital NHS Foundation Trust
Confirmed
11:00 am
NHS England Interactive Panel Discussion + Q&A: Implementing the New Operational Planning Guidelines
  • Understanding the practical implications of the Priorities and Operational Planning Guidance for Hospital Governance and inspections
  • Sharing best practice for implementing new ways of working and delivering care
  • Sharing how to effectively implement changes while responding to the pressures of recovering from the Covid-19 pandemic
Cath Wardle
Cath Wardle
Head of Clinical Governance and Patient Safety
NHS England
Invited
Scott Durairaj
Scott Durairaj
Head of Assurance and Delivery
NHS England
Invited
11:40 am
Break, Virtual Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Forum, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

11:50 pm
Interactive Panel Q&A: Tackling Inequalities in Health and Care - Equality Of Access, Experiences And Outcomes from Healthcare Services

Building on the On Demand presentations from our panellists, the live session is your opportunity to ask questions and get involved in the conversation on topics including:

  • How you can accurately measure health inequality
  • Strategies for addressing health inequalities
  • Implementing processes that address health inequalities throughout all stages of service delivery in accordance with the 2021/22 NHS Priorities and Operational Planning Guidance and the new CQC Strategy
Michael Baber
Michael Baber
Director
Health Action Campaign
Confirmed
Dr Bola Owolabi
Dr Bola Owolabi
Director – Health Inequalities
NHS England
Confirmed
Jeanelle de Gruchy
Jeanelle de Gruchy
President
Association of Directors of Public Health
Invited
12:20 pm
Interactive Panel Discussion & Q&A: Integrated Care Systems

Building on the On Demand presentations from our panellists, the live session is your opportunity to ask questions and get involved in the conversation. This panel will discuss:

  • Best practice for the implementation of Integrated Care Systems
  • Practical guidance on Integrated Care Systems will affect governance and ways of working
  • Inspections of Integrated Care Systems and ratings of individual services
Keith Hardy
Keith Hardy
Integrated Urgent Care Transformation Lead
NHS England
Invited
Niamh Lennox-Chhugani
Niamh Lennox-Chhugani
Chief Executive
International Foundation for Integrated Care (IFIC)
Confirmed
Dr Ivan Camphor
Dr Ivan Camphor
Chair, Committee on Community Care
BMA
Confirmed
1:00 pm
Breakout Discussion Rooms

Join two 20-minute discussion rooms to dive deeper into topics from throughout the morning:

• Staff Recruitment and Engagement for Effective Care
Jon Freeman
Jon Freeman
Clinical Lead for Staff Health & Wellbeing
Great Western Hospital NHS Foundation Trust
Confirmed
• Integrated Care Systems and Responsive Care Services
Niamh Lennox-Chhugani
Niamh Lennox-Chhugani
Chief Executive
International Foundation for Integrated Care (IFIC)
Confirmed
• Establishing Well-Led Services
Lisa Grant
Lisa Grant
Chief Nurse
Leeds Teaching Hospital
Invited
• Implementing Patient Feedback to Ensure Responsive Care Services
Jenny King
Jenny King
Chief Research Officer
Picker Institute Europe
Confirmed
• Delivering Safe and Caring Services Under Pressure
Steve Hams
Steve Hams
Director of Quality and Chief Nurse
Gloucestershire Hospitals NHS Foundation Trust
Invited
1:40 pm
Chair's Closing Remarks

*programme subject to change

Imelda Redmond CBE
Imelda Redmond CBE
National Director
Healthwatch
Confirmed
NHS England Keynote: What to Expect from Integrated Care Systems and How they Will be Inspected
  • Sharing best practice for the implementation of Integrated Care Systems and the benefits of Integrated Care Systems as the NHS recovers from the Covid-19 pandemic
  • Understand how Integrated Care Systems will impact ways of working, care pathways, and hospital governance procedures
  • Sharing how Integrated Care pathways will be inspected and how this will influence the ratings of individual services
Keith Hardy
Keith Hardy
Integrated Urgent Care Transformation Lead
NHS England
Invited
Healthwatch Keynote: Implementing Patient Feedback to Improve Healthcare Services
  • Outlining how Healthwatch’s 2021-2026 strategy aligns with the new CQC strategy in prioritising listening to patients
  • Highlighting the importance of inclusive listening in order to address health inequality
  • Providing examples and guidance on effective strategies for NHS Trusts to effectively gather and implement patient feedback
Imelda Redmond CBE
Imelda Redmond CBE
National Director
Healthwatch
Confirmed
Inspections Best Practice Case Study: Delivering Outstanding Care at Homerton Hospital

Following an Outstanding rating from the CQC for Homerton Hospital in 2020, this case study will cover:

  • How Homerton actioned feedback from previous CQC reports to improve their rating
  • Sharing best practice for establishing outstanding leadership systems
  • Homerton’s strategy for maintaining their Outstanding rating by focusing on keeping their well-led rating, and looking for opportunities for service to improve from good to outstanding
Ellen Lo
Ellen Lo
Head of Healthcare Compliance
Homerton University Hospital NHS Foundation Trust
Confirmed
Covid-19 Case Study: Delivering Services Under Pressure at Gloucestershire Royal Hospital

Following a recent short announcement inspection of Gloucestershire Royal Hospital’s urgent and emergency care service, this session will discuss:

  • Creating a culture of leadership that is supportive, caring and approachable in the service for
    patients and staff
  • Best practice for implementing effective systems to recognise, report and understand performance
  • Establishing recordkeeping systems that were praised in the CQC report
Steve Hams
Steve Hams
Director of Quality and Chief Nurse
Gloucestershire Hospitals NHS Foundation Trust
Invited
Case Study: Implementing Effective Staff Wellbeing & Engagement Practices to Deliver Safe and Effective Care

Great Western Hospitals NHS Foundation Trust won the 2020 Nursing Times Workforce Award for Best Wellbeing and Staff Engagement Initiative. This session will cover:

  • How Great Western strengthened their staff wellbeing and engagement programme during the Covid-19 pandemic
  • The benefits of effective staff engagement in the context of implementing new ways of working in line with CQC inspections and the 2021/22 Operational Planning Guidance
  • Best practice for staff support and engagement initiatives
Jon Freeman
Jon Freeman
Clinical Lead for Staff Health & Wellbeing
Great Western Hospital NHS Foundation Trust
Confirmed
Sam Walklett
Sam Walklett
Health and Wellbeing Project Manager
Great Western Hospital NHS Foundation Trust
Confirmed
Case Study: Learning How Best to Improve Specialist Services

After being placed in Special Measures in 2019, Cygnet Acer Clinic received a Good rating in April 2021. Following this significant improvement, this session will provide you with guidance on how to:

  • Deliver significant improvements in safety and leadership quickly
  • Develop holistic, recovery-oriented care plans to ensure that patients receive high quality care
  • Begin implementing recommendations from CQC inspections to improve performance, patient safety, and overall ratings
Kimberley Mullen
Kimberley Mullen
Hospital Manager
Cygnet Health Care
Confirmed
Vicky McNally
Vicky McNally
Corporate Governance Director
Cygnet Health Care
Confirmed
Case Study: The Journey from ‘Special Measures’ to ‘Outstanding’: Establishing Outstanding Leadership at Kings Mill Hospital

In February 2020, King’s Mill Hospital improved from a Special Measures rating to an overall Outstanding rating. This included an Outstanding rating for Well-Led Services, partially due to improvements in leadership of Urgent & Emergency Services. This session will cover:

  • Establishing Outstanding leadership structures for Urgent & Emergency Services
  • Implementing CQC recommendations to improve inspection ratings
  • Aligning strategies throughout the Trust to ensure effective implementation and improvements in the quality of care services
Richard Mitchell
Richard Mitchell
Chief Executive
Sherwood Forest Hospitals NHS Foundation Trust
Invited
Case Study: Improving End of Life Care

Following a recent Outstanding rating from the CQC for Fairfield General Hospital, this session will cover:

  • How Fairfield General Hospital improved end of life care from Requires Improvement in 2016 to Outstanding in 2020
  • How to create an environment of excellent caring interactions
    in end of life care services
  • The benefits of implementing the Swan model to improve end of life care provision
Chris Mayer CBE
Chris Mayer CBE
Non-Executive Director
Pennine Acute Hospitals NHS Trust
Invited
Case Study: Responding to Safeguarding Concerns to Deliver Good Services for Children and Young People

Conquest Hospital’s rating for services for children and young people improved to Good following their recent CQC inspection. This session will cover:

  • Responding to safeguarding concerns to to improve the quality of services
  • How Conquest Hospital is continuing to implement CQC recommendations to continue to improve standards of care
  • Ensuring that staff
    understand how to protect children, young people and their families from abuse and the role of external
    agencies in this
Richard Milner
Richard Milner
Director of Strategy, Improvement and Innovation
East Sussex Healthcare NHS Trust
Invited
Case Study: Establishing Well-Led and Responsive Services

Chelsea and Westminster Hospital Foundation Trust received an Outstanding rating for Well-led, and an overall rating of Good, in their most recent CQC inspection. This session will cover:

  • The process of establishing outstanding leadership structures during the merger of two trusts
  • The role of the Trust’s board in managing this merger, and mapping the future of the trust
  • Best practice for implementing a clear governance structure for overseeing performance, quality and risk
Pippa Nightingale
Pippa Nightingale
Chief Nursing Officer
Chelsea and Westminster Hospital NHS Foundation Trust
Invited
Best Practice Guidance: Recruiting New Staff
  • Sharing best practice for staff recruitment and retention
  • Sharing learnings from staff redeployment during the Covid-19 pandemic
  • Understanding the role of recruitment in safe and effective care in the context of CQC inspections and the 2021/22 Operational Planning Guidance
Sarah Shoesmith
Sarah Shoesmith
Head of Resourcing
SWL Recruitment Hub
Confirmed
Assessing & Addressing Health Inequality – Practical Guidance for Improving Access, Experience, and Outcomes
  • Identifying the impact of health inequalities on access, experience, and outcomes from healthcare services
  • Sharing best practice for measuring health inequalities
  • Identifying strategies to address health inequalities
Jeanelle de Gruchy
Jeanelle de Gruchy
President
Association of Directors of Public Health
Invited

Audience

This Forum is specifically designed for the Health Sector. Typical job titles will include:

  • Chief Operating Officer
  • Director of Quality
  • Director or Deputy Director of Nursing
  • Director of Patient Experience
  • Head of Governance
  • Service Transformation Manager
  • Head of Quality & Assurance
  • Matron
This Forum is also open to the Private Sector to encourage debate and networking.