Overview

30 Mar, 20229:30 am-4:00 pm31 Mar, 20229:30 am-4:00 pm
Online Conference
This event has passed.

The National Student Services Conference 2022 will offer the latest insights on innovation, research and outstanding practice in delivering high quality support for students in higher education.

Taking place across 2 days, the Conference will offer an interactive and dynamic format of deep dive workshops focussed on practical ideas and leading solutions in enhancing student service provision.

The Conference will focus on 4 core learning themes across the 2 days:

  • Student Experience and Engagement
  • Welfare and Inclusion
  • Service Design and Delivery
  • Student Success and Outcomes

In addition to our opening panel discussions, live networking and high-profile line up of speakers, the Conference will offer a wealth of workshops to choose from:

  • Building Student-Centric Services: Unlocking Innovation on Student Engagement?
  • How are your Students Experiencing the Digital Landscape you Offer
  • Re-examining the International Experience: What Needs to Change and How Can the Needs of International Students be Met?
  • Interventions for Students Facing Financial Crisis: Prevention, Responses and Recovery
  • Managing Mental Health Risk: Reviewing Integration within Student Support and Beyond
  • Action Points from the Disabled Students’ Commission – What Does High Impact Support Look Like?
  • Recalibrating Service Design: How to Rebuild Student Services for the Post-Pandemic Student
  • Delivering a Dynamic Working Model: Revolutionising the Way We Work across the Student Service Professions
  • Design Thinking: Co-Creating Your Service Delivery with (not just for) Students?
  • The Covid Cohorts: Catching Up, Measuring Progression, Socialisation and Supporting the Transition to University Life
  • Retention and Attainment: The Role of a Sense of Belonging
  • A Disruptive Approach to Employability: How can we REALLY get services working together in a more integrated way?
  • Beyond the Degree: Supporting the Development of the Resilient and ‘World Ready’ Graduate

Key Speakers

Yinbo Yu photo
Yinbo Yu
Head of Engagement and Partnerships
UK Council for International Student Affairs (UKCISA)
Piers Wilkinson photo
Piers Wilkinson
Student Voice Commissioner
General Commissioner, Disabled Students’ Commission
Rosa María de la Fuente Fernández photo
Rosa María de la Fuente Fernández
Vice-Rector for Student Affairs
Complutense University of Madrid

Expert Speakers and Practitioners

Sarah Cavendish photo
Sarah Cavendish
Head of Student Wellbeing & Support Services
University of Leicester

Agenda

  • Day 1
  • Day 2
9:30 am
Online Login and Registration
9:45 am
Your Tour of the Virtual Platform and Icebreaker Session      

In this session hosted by the IG Higher Education Team you will be given a tour of the Conference platform, with tips for getting the most out of the experience.

You will also have the opportunity to engage in opening icebreakers with peers from across the sector.

10:00 am
Chair's Welcome Address
Ruth Wilson
Ruth Wilson
Director of Student Support and Engagement
Leeds Trinity University
Confirmed
10:10 am
Panel Discussion: Meeting Student Needs and Expectations: What Does the Future of Student Service Delivery Look Like?

In this opening panel discussion, sector leaders will examine what students expect from their university experience and how the sector can deliver high impact student service delivery. Our panellists will explore:

  • How can we understand and respond to the evolving expectations of students?
  • How can services successfully embed the student voice into the design and delivery of services?
  • How can the sector measure success and tackle examples of poor quality?
  • How can the sector manage the ‘expectation gap,’ whilst delivering a new flexible and blended approach to delivery in the long term?
Professor Shirley Congdon
Professor Shirley Congdon
Vice Chancellor
University of Bradford
Confirmed
Dr Sarah Sweeney
Dr Sarah Sweeney
Head of Student Support and Wellbeing, Lancaster University
Executive Member, AMOSSHE
Confirmed
Dr Colin Campbell
Dr Colin Campbell
Executive Director of Academic Affairs
Newcastle University
Confirmed
Professor Cassie Wilson
Professor Cassie Wilson
Pro Vice-Chancellor (Student Experience)
University of Bath
Confirmed
Dr Helen Galbraith
Dr Helen Galbraith
Pro Vice-Chancellor (Student Experience)
University of Chester
Confirmed
STUDENT EXPERIENCE AND ENGAGEMENT

This block of  workshops will allow you to take a deep dive into core practical delivery issues in enhancing the student experience, supporting co-production and improving student engagement.

These sessions will run between 11am and 1:10pm.

Each session will give you an opportunity to engage in peer-led discussion to examine best practice, gain new insights for implementation and allow you to determine action points for your institution.

11:00 am
Workshop: Building Student-Centric Services: Unlocking Innovation on Student Engagement?
Tania Struetzel
Tania Struetzel
Student Engagement Manager
University of Greenwich
Confirmed
Colum Mackey
Colum Mackey
Head of Advocacy and Policy,
Greenwich Students’ Union
Confirmed
11:50 am
Break and Virtual Networking
12:20 pm
Workshop A: How are your Students Experiencing the Digital Landscape you Offer
Clare Killen
Clare Killen
Senior Consultant
Jisc
Confirmed
Kathryn Heywood
Kathryn Heywood
Head of Business Intelligence
Jisc
Confirmed
Workshop B: Re-examining the International Experience: What Needs to Change and How Can the Needs of International Students be Met?
Yinbo Yu
Yinbo Yu
Head of Engagement and Partnerships
UK Council for International Student Affairs (UKCISA)
Confirmed
Anna So
Anna So
Biological and Biomedical Sciences Student
University of Dundee
Confirmed
Jayden Bookout
Jayden Bookout
Criminology and Psychology Student
Royal Holloway, University of London
Confirmed
Vinicius Campos
Vinicius Campos
Policy Intern
UK Council for International Student Affairs
Confirmed
1:10 pm
Break and Virtual Networking
WELFARE AND INCLUSION

This workshop series will allow you to stress-test your welfare provision and explore the next steps in delivering high impact inclusion and mental health services.

These sessions will run between 2pm and 4pm.

These workshops will allow you to consider new ideas for interventions in your institutions and will offer you the opportunity to engage in key practical tasks and discussions with peers.

2:00 pm
Workshop: Interventions for Students Facing Financial Crisis: Prevention, Responses and Recovery
Dr Emily Rozier
Dr Emily Rozier
Head of Funding, Graduation and Awards
University of Birmingham
Confirmed
2:50 pm
Break and Virtual Networking
3:10 pm
Workshop A: Managing Mental Health Risk: Reviewing Integration within Student Support and Beyond
Toby Chelms
Toby Chelms
Head of Student Support and Wellbeing
Leeds Trinity University
Confirmed
Workshop B: Action Points from the Disabled Students’ Commission – What Does High Impact Support Look Like?
Piers Wilkinson
Piers Wilkinson
Student Voice Commissioner
General Commissioner, Disabled Students’ Commission
Confirmed
4:00 pm
Close of Day 1 of the Conference
9:30 am
Online Login and Registration
9:45 am
Your Tour of the Virtual Platform and Icebreaker Session     

In this session hosted by the IG Higher Education Team you will be given a tour of the Conference platform, with tips for getting the most out of the experience.

You will also have the opportunity to engage in opening icebreakers with peers from across the sector.

10:00 am
Chair’s Welcome Address
Ruth Wilson
Ruth Wilson
Director of Student Support and Engagement
Leeds Trinity University
Confirmed
10:10 am
The International Outlook on Student Success and Progression – What Can We Learn?

In this opening panel session, you will hear from leading international examples in developing approaches to student success, progression and delivering high quality graduate outcomes.

This session will allow you to examine how practice differs internationally and how world-leading institutions approach the student journey.

This panel will be open to your questions on international approaches to retention, employability and approaches to success for disadvantaged students.

Jerome September
Jerome September
Dean of Students
University of the Witwatersrand
Confirmed
Rosa María de la Fuente Fernández
Rosa María de la Fuente Fernández
Vice-Rector for Student Affairs
Complutense University of Madrid
Confirmed
SERVICE DESIGN AND DELIVERY

What does service design and operational delivery look like for student service leaders and how can implementation be optimised to better meet the needs of both staff and students?

This block of workshops will allow you to evaluate what works in your student service provision and how service transformation can be managed.

These sessions will run between 11am and 1:10pm.

Be prepared to benchmark your performance against sector leaders and face some bold ideas and disruptive thinking on what student services will look like in the long term.

11:00 am
Workshop A: Recalibrating Service Design: How to Rebuild Student Services for the Post-Pandemic Student
Sarah Cavendish
Sarah Cavendish
Head of Student Wellbeing & Support Services
University of Leicester
Confirmed
Workshop B: Delivering a Dynamic Working Model: Revolutionising the Way We Work across the Student Service Professions
Dr Jon Sharp
Dr Jon Sharp
Director Of Student Services
University of East Anglia
Confirmed
11:50 am
Break and Virtual Networking
12:20 pm
Workshop: Design Thinking: Co-Creating Your Service Delivery with (not just for) Students?
Dr Bo Kelestyn
Dr Bo Kelestyn
Associate Professor at the Warwick Business School
University of Warwick
Confirmed
1:10 pm
Break and Virtual Networking
STUDENT SUCCESS AND OUTCOMES

This block of workshops will allow you to hear new ideas and innovative thinking from leading practitioners on how the sector can shake up its approach to student success and how we think about outcomes. These sessions will run between 2pm and 4pm.

The sessions will offer an opportunity to dissect examples of innovation from the sector, allow you to benchmark your progress and will offer an opportunity for you to develop an action plan for your own service delivery.

2:00 pm
Workshop A: The Covid Cohorts: Catching Up, Measuring Progression, Socialisation and Supporting the Transition to University Life
Sarah Smart
Sarah Smart
Student Transition and Welfare Manager
Sheffield Hallam University
Confirmed
Katie Smaylen
Katie Smaylen
Senior Student Support Adviser
Sheffield Hallam University
Confirmed
Workshop B: Retention and Attainment: The Role of a Sense of Belonging
Sarah Hadlow
Sarah Hadlow
Collaborative Engagement and Retention Team Manager
Nottingham Trent University
Confirmed
2:50 pm
Break and Virtual Networking
3:10 pm
Workshop A: A Disruptive Approach to Employability: How can we REALLY get services working together in a more integrated way?
Dr Doug Cole
Dr Doug Cole
Deputy Director of Employability
Nottingham Trent University
Confirmed
Workshop B: Beyond the Degree: Supporting the Development of the Resilient and ‘World Ready’ Graduate
Rosie Jones
Rosie Jones
Director of Student and Library Services
Teesside University
Confirmed
Emma Vincent
Emma Vincent
Head of Student Futures
Teesside University
Confirmed
4:00 pm
Close of Day 2 of the Conference

Audience

This Conference is designed for those working in student services at all levels across the higher education sector. Those in attendance will include:

  • Directors of Student Services
  • Directors of Student Welfare
  • Pro Vice Chancellors
  • Heads of Student Success
  • Heads of EDI
  • Student Engagement Managers
  • Student Retention Managers
  • Director of Employability Services

Pricing

For group discounts and enquiries about your registration please contact us on 020 3770 6580 or [email protected]