Overview

30 Mar, 20229:30 am-4:00 pm31 Mar, 20229:30 am-4:00 pm
Online Conference

The National Student Services Conference 2022 will offer the latest insights on innovation, research and outstanding practice in delivering high quality support for students in higher education.

Taking place across 2 days, the Conference will offer an interactive and dynamic format of 16 deep dive workshops focussed on practical ideas and leading solutions in enhancing student service provision.

The Conference will focus on 4 core learning themes across the 2 days:

  • Student Experience and Engagement
  • Welfare and Inclusion
  • Service Design and Delivery
  • Student Success and Outcomes

In addition to our opening panel discussions, live networking and high-profile line up of speakers, the Conference will offer 16 workshops across the Conference:

  • The Hard-to-Reach Student: Unlocking Innovation on Student Engagement
  • How Can Leaders Meaningfully Embed the Student Voice into Delivery?
  • Student Experience for the Digital Native: Expectations on Service Provision
  • Re-examining the International Experience: What Needs to Change and How Can the Needs of International Students be Met?
  • Interventions for Students Facing Financial Crisis: Prevention, Responses and Recovery
  • Matching OfS Expectations on Hate Crime and Discrimination
  • Tailoring Mental Health Support: Delivering a Programme of Wrap Around Support for Students at Risk
  • Action Points from the Disabled Students’ Commission – What Does High Impact Support Look Like?
  • Recalibrating Service Design: How to Rebuild Student Services for the Post-Pandemic Student
  • Delivering a Dynamic Working Model: Revolutionising the Way We Work across the Student Service Professions
  • Design Thinking: Co-Creating Your Service Delivery with (not just for) Students?
  • Are We There Yet? Effectively Measuring Performance and Evaluating Quality in Student Service Provision
  • The Covid Cohorts: Catching Up, Measuring Progression, Socialisation and Supporting the Transition to University Life
  • Retention and Attainment: Spotting the Warning Signs and Delivering a Preventative Approach
  • A Disruptive Approach on Employability: How can we REALLY get services talking to each other and Delivering a Joined-Up Approach?
  • Beyond the Degree: Supporting the Development of the Resilient and ‘World Ready’ Graduate

Key Speakers

Yinbo Yu photo
Yinbo Yu
Head of Engagement and Partnerships
UK Council for International Student Affairs (UKCISA)
Patrick Johnson photo
Patrick Johnson
Head of Equality, Diversity and Inclusion, The University of Law
General Commissioner, Disabled Students’ Commission
Rosa María de la Fuente Fernández photo
Rosa María de la Fuente Fernández
Vice-Rector for Student Affairs
Complutense University of Madrid

Agenda

  • Day 1
  • Day 2
9:30 am
Online Login and Registration
9:45 am
Your Tour of the Virtual Platform and Icebreaker Session      

In this session hosted by the IG Higher Education Team you will be given a tour of the Conference platform, with tips for getting the most out of the experience.

You will also have the opportunity to engage in opening icebreakers with peers from across the sector.

10:00 am
Chair's Welcome Address
Rachel Cowie
Rachel Cowie
Director of Student and Academic Services
University of the West of England
Invited
10:10 am
Panel Discussion: Meeting Student Needs and Expectations: What Does the Future of Student Service Delivery Look Like?

In this opening panel discussion, sector leaders will examine what students expect from their university experience and how the sector can deliver high impact student service delivery. Our panellists will explore:

  • How can we understand and respond to the evolving expectations of students?
  • How can services successfully embed the student voice into the design and delivery of services?
  • How can the sector measure success and tackle examples of poor quality?
  • How can the sector manage the ‘expectation gap,’ whilst delivering a new flexible and blended approach to delivery in the long term?
Professor Shirley Congdon
Professor Shirley Congdon
Vice Chancellor
University of Bradford
Confirmed
Dr Sarah Sweeney
Dr Sarah Sweeney
Head of Student Support and Wellbeing, Lancaster University
Executive Member, AMOSSHE
Confirmed
Dr Colin Campbell
Dr Colin Campbell
Executive Director of Academic Affairs
Newcastle University
Confirmed
Professor Cassie Wilson
Professor Cassie Wilson
Pro Vice-Chancellor (Student Experience)
University of Bath
Confirmed
Dr Helen Galbraith
Dr Helen Galbraith
Pro Vice-Chancellor (Student Experience)
University of Chester
Confirmed
STUDENT EXPERIENCE AND ENGAGEMENT

This block of 4 workshops will allow you to take a deep dive into core practical delivery issues in enhancing the student experience, supporting co-production and improving student engagement.

These sessions will run between 11am and 1:10pm and you will be able to attend two of the four sessions.

Each session will give you an opportunity to engage in peer-led discussion to examine best practice, gain new insights for implementation and allow you to determine action points for your institution.

11:00 am
Workshop A: The Hard-to-Reach Student: Unlocking Innovation on Student Engagement
Ruth Taylor
Ruth Taylor
Vice-Principal, Education
University of Aberdeen
Invited
Workshop B: How Can Leaders Meaningfully Embed the Student Voice into Delivery?
Dr Liz Austen
Dr Liz Austen
Head of Evaluation and Research
Sheffield Hallam University
Confirmed
11:50 am
Break and Virtual Networking
12:20 pm
Workshop C: Student Experience for the Digital Native: Expectations on Service Provision
Ian Blenkharn
Ian Blenkharn
Director of Education and Student Support
University of Exeter
Invited
Workshop D: Re-examining the International Experience: What Needs to Change and How Can the Needs of International Students be Met?
Yinbo Yu
Yinbo Yu
Head of Engagement and Partnerships
UK Council for International Student Affairs (UKCISA)
Confirmed
1:10 pm
Break and Virtual Networking
WELFARE AND INCLUSION

This workshop series will allow you to stress-test your welfare provision and explore the next steps in delivering high impact inclusion and mental health services.

These sessions will run between 2pm and 4pm and you will be able to attend two of the four sessions.

These workshops will allow you to consider new ideas for interventions in your institutions and will offer you the opportunity to engage in key practical tasks and discussions with peers.

2:00 pm
Workshop A: Interventions for Students Facing Financial Crisis: Prevention, Responses and Recovery
Matt Parkin
Matt Parkin
Head of Student Funding
Sheffield Hallam University
Invited
Workshop B: Matching OfS Expectations on Hate Crime and Discrimination
Amy Norton
Amy Norton
Head of Equality, Diversity and Inclusion
Office for Students (OfS)
Invited
2:50 pm
Break and Virtual Networking
3:10 pm
Workshop C: Tailoring Mental Health Support: Delivering a Programme of Wrap Around Support for Students at Risk
Joy Whyte
Joy Whyte
Strategic Director, Education and Students
King’s College London
Invited
Workshop D: Action Points from the Disabled Students’ Commission – What Does High Impact Support Look Like?
Patrick Johnson
Patrick Johnson
Head of Equality, Diversity and Inclusion, The University of Law
General Commissioner, Disabled Students’ Commission
Confirmed
4:00 pm
Close of Day 1 of the Conference
9:30 am
Online Login and Registration
9:45 am
Your Tour of the Virtual Platform and Icebreaker Session     

In this session hosted by the IG Higher Education Team you will be given a tour of the Conference platform, with tips for getting the most out of the experience.

You will also have the opportunity to engage in opening icebreakers with peers from across the sector.

10:00 am
Chair’s Welcome Address
Rachel Cowie
Rachel Cowie
Director of Student and Academic Services
University of the West of England
Invited
10:10 am
The International Outlook on Student Success and Progression – What Can We Learn?

In this opening panel session, you will hear from leading international examples in developing approaches to student success, progression and delivering high quality graduate outcomes.

This session will allow you to examine how practice differs internationally and how world-leading institutions approach the student journey.

This panel will be open to your questions on international approaches to retention, employability and approaches to success for disadvantaged students.

Rosa María de la Fuente Fernández
Rosa María de la Fuente Fernández
Vice-Rector for Student Affairs
Complutense University of Madrid
Confirmed
Alexandra Nulty
Alexandra Nulty
Student Success Specialist, Questrom School of Business
Boston University
Invited
Professor Bernard C Y Tan
Professor Bernard C Y Tan
Senior Vice Provost (Undergraduate Education)
National University of Singapore
Invited
SERVICE DESIGN AND DELIVERY

What does service design and operational delivery look like for student service leaders and how can implementation be optimised to better meet the needs of both staff and students?

This block of workshops will allow you to evaluate what works in your student service provision and how service transformation can be managed.

These sessions will run between 11am and 1:10pm and you will be able to attend two of the four sessions.

Be prepared to benchmark your performance against sector leaders and face some bold ideas and disruptive thinking on what student services will look like in the long term.

11:00 am
Workshop A: Recalibrating Service Design: How to Rebuild Student Services for the Post-Pandemic Student
Katie Laverty
Katie Laverty
Director of Student Services and Success
Keele University
Invited
Workshop B: Delivering a Dynamic Working Model: Revolutionising the Way We Work across the Student Service Professions
Doug Parkin
Doug Parkin
Lead, Creating Socially Distanced Campuses and Education Project and Principal Adviser for Leadership and Management
Advance HE
Invited
11:50 am
Break and Virtual Networking
12:20 pm
Workshop C: Design Thinking: Co-Creating Your Service Delivery with (not just for) Students?
Dr Bo Kelestyn
Dr Bo Kelestyn
Senior Teaching Fellow and Director of Student Experience, Department of Chemistry
University of Warwick
Confirmed
Workshop D: Are We There Yet? Effectively Measuring Performance and Evaluating Quality in Student Service Provision
Fay Sherrington
Fay Sherrington
Director of Student Services
Edge Hill University
Invited
1:10 pm
Break and Virtual Networking
STUDENT SUCCESS AND OUTCOMES

This block of 4 workshops will allow you to hear new ideas and innovative thinking from leading practitioners on how the sector can shake up its approach to student success and how we think about outcomes.

These sessions will run between 2pm and 4pm and you will be able to attend two of the four sessions.

The sessions will offer an opportunity to dissect examples of innovation from the sector, allow you to benchmark your progress and will offer an opportunity for you to develop an action plan for your own service delivery.

2:00 pm
Workshop A: The Covid Cohorts: Catching Up, Measuring Progression, Socialisation and Supporting the Transition to University Life
Kate Booth
Kate Booth
Student Engagement Manager (Transitions and Belonging)
University of Reading
Invited
Workshop B: Retention and Attainment: Spotting the Warning Signs and Delivering a Preventative Approach
Jason Hardman
Jason Hardman
Student Retention and Success Manager
University of Leicester
Invited
2:50 pm
Break and Virtual Networking
3:10 pm
Workshop C: A Disruptive Approach to Employability: How can we REALLY get services working together in a more integrated way?
Dr Doug Cole
Dr Doug Cole
Deputy Director of Employability
Nottingham Trent University
Confirmed
Workshop D: Beyond the Degree: Supporting the Development of the Resilient and ‘World Ready’ Graduate
Rosie Jones
Rosie Jones
Director of Student and Library Services
Teesside University
Confirmed
4:00 pm
Close of Day 2 of the Conference

Audience

This Conference is designed for those working in student services at all levels across the higher education sector. Those in attendance will include:

  • Directors of Student Services
  • Directors of Student Welfare
  • Pro Vice Chancellors
  • Heads of Student Success
  • Heads of EDI
  • Student Engagement Managers
  • Student Retention Managers
  • Director of Employability Services

Pricing

For group discounts and enquiries about your registration please contact us on 020 3770 6580 or [email protected]