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Online Training Course
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The Covid-19 pandemic has resulted in thousands of tenants falling behind in rent, with data revealing that rent arrears have exceeded £1bn in the social housing sector. Housing associations are facing a 30% increase in outstanding rent arrears since March 2020. With an eviction ban in place until June 1st and limited legal activity during this time, landlords have been restricted in what actions they can take and will be facing a backlog of rent arrears once restrictions lift. It is crucial for landlords and housing associations to work together with their tenants to ensure mutual best outcomes as they look at the post pandemic recovery. Housing associations will need to develop strategies to ensure effective rent collection and sustainable repayment schemes in an increasingly pressurised environment.

This Effectively Reducing Rent Arrears course equips you with innovative techniques to increase rent collection, ensure early intervention and provide adequate support to tenants as we emerge from the pandemic. Join housing experts and award-winning housing associations on this highly interactive one-day training course, that will equip yourself and your staff with the knowledge and skills to pre-empt rent arrears and create preventative strategies that effectively identify and support tenants most at-risk to develop sustainable repayment schemes.

Learning Outcomes

  • Understand and discuss challenges facing housing associations in reducing rent arrears as we emerge from the pandemic and restrictions on actions are lifted
  • Gain knowledge on ensuring your organisation effectively manages the transition to Universal Credit and supports tenants
  • Learn how to reduce rent arrears for tenants with mental health issues
  • Understand the legalities surrounding rent collection and enforcement to ensure legal compliance
  • Develop a rent arrears management strategy that is digitally, ethically and legally robust
  • Learn from best practice case studies that have implemented innovative rent arrears management and prevention strategies


This training course is specifically designed for the housing sector and local government sector. Typical job titles will include:

  • Income Recovery Officer
  • Rent Recovery Officer
  • Head of Housing
  • Director of Customer Services
  • Head of Income and Lettings
  • Housing Services Officer
  • Income Maximisation Officer
  • Financial Inclusion Manager
  • Regional Income Manager
  • Assistant Revenue Manager


  • Voluntary Sector Rate (Large Charities - Over £1m Income)
    £295 +VAT
  • Voluntary Sector Rate (Small Charities - Under £1m Income)
    £245 +VAT
  • Public Sector Rate (Housing & Central/ Local Government)
    £325 + VAT
  • Private Sector Rate
    £425 + VAT