Overview

27 May, 20219:00 am-1:00 pm28 May, 20219:00 am-1:00 pm
Online Conference

Enhancing Student Experience in the Covid-19 Era will explore how student services and provision must adapt to delivering an outstanding student experience amid the Covid-19 pandemic

Enhancing Student Experience in the Covid-19 Era will explore how student services and provision must adapt to delivering an outstanding student experience amid the Covid-19 pandemic. This interactive online Conference will evaluate how universities can support student wellbeing and satisfaction and continue to demonstrate value for money in provision.

Through break out workshops and live discussion, participants will examine how institutions can drive improvements in teaching and learning, support student engagement and retention and deliver support services that meet the needs of the crisis. The Conference will also deliver solutions on tackling key challenges around student complaints and demands for refunds, as well as exploring the sector’s action plan for emerging from lockdown.

In Addition: Registration also grants access to a pre-event roundtable on 26th May 2021: What Do Students Want? Unlocking the Student Voice. 

Plus: Your Ticket also will include a range of on demand case studies and masterclass sessions in addition to the main plenary content. 

What to Expect

  • Explore practical solutions on managing student safety and wellbeing during lockdowns and local Covid-19 restrictions
  • Discuss the next steps in ensuring blended learning and online teaching meets OfS expectations and the needs of students
  • Evaluate how institutions can continue to demonstrate value for money and respond to student complaints and calls for refunds
  • Gain best practice insights on how the sector can maintain or enhance student satisfaction whilst facing Covid-19 restrictions
  • Assess the next steps for institutions in developing new approaches to student retention and engagement that meet the challenges of the pandemic
  • Learn how support services and student accommodation leaders have transformed their operations to deliver impact for students

Online Experience

  • Match making networking and live delegate meet ups
  • Replay functions so you never miss a session
  • Live chat, questioning and polling tools
  • Real time resources and presentations
  • Topic based discussion groups
  • Next generation conference engagement platform

Key Speakers

Felicity Mitchell photo
Felicity Mitchell
Independent Adjudicator
Office for the Independent Adjudicator
Dr Rebecca Hodgson photo
Dr Rebecca Hodgson
Assistant Dean (Student Experience)
Sheffield Hallam University
Professor Liz Mossop photo
Professor Liz Mossop
Deputy Vice Chancellor
University of Lincoln
Maisha Islam photo
Maisha Islam
Student Engagement Research and Project Officer
University of Winchester
Professor Sam Smidt photo
Professor Sam Smidt
Academic Director
University College London (UCL)

Expert Speakers

Kieron Broadhead photo
Kieron Broadhead
Executive Director of Student Experience
University of Southampton
Dr Paul Redmond photo
Dr Paul Redmond
Director of Student Experience and Enhancement
University of Liverpool

Agenda

  • Day 1
  • Day 2
  • Roundtable
9:00 am
Online Login and Registration
9:20 am
Your Tour of the Online Conference Platform

Before proceedings get underway, this short explainer session will explore how you can get the most out of our new next generation Conference platform.

Our IG Higher Education Team will run through how to make virtual connections, creating networking meet ups, accessing content on demand and how to use our new Q&A, chat functions and virtual polling tools.

9:30 am
Chair's Day 1 Welcome Address
Sue Morrison
Sue Morrison
Head of the Centre for Student Life
University of Derby
Invited
9:40 am
9K for What? Demonstrating Value for Money for Students Amid Covid-19
  • The student as a consumer: How can institutions ensure consumer rights and expectations on value for money are met?
  • New approaches to student satisfaction: What should the sector be doing to transform its offering during the crisis to meet student expectations on wellbeing and student services?
  • Transforming Teaching: How can value for money be embedded within the new the online and blended learning experience?
  • Managing expectations: The role of the sector in supporting transparency and ensuring student expectations reflect the reality of Covid-19 lockdowns and restrictions
  • What more can be done? How can universities seek to bridge the gap on value for money during the pandemic?
Simon Merrywest
Simon Merrywest
Director for Student Experience
University of Manchester
Confirmed
Professor Simone Buitendijk
Professor Simone Buitendijk
Vice-Chancellor
University of Leeds
Invited
Jayne Aldridge
Jayne Aldridge
Director for the Student Experience, University of Sussex
Chair, AMOSSHE
Invited
Professor Osama Khan
Professor Osama Khan
Pro Vice Chancellor, Education
University of Surrey
Invited
10:30 am
Sponsored Case Study: Pearson
10:50 am
Break, Virtual Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

11:10 am
Interactive Workshops: Managing Student Safety, Wellbeing and Satisfaction Amid Covid-19

With all institutions facing national lockdowns, local restrictions and campus-wide outbreaks, the need for effective interventions and high-quality support services is essential in maintaining student satisfaction during the Covid-19 pandemic.

With the sector recognising the need for a long-term approach to supporting students in the “new normal” these workshops will allow participants an opportunity to benchmark their provision and deliver action points in their own institutions in supporting an outstanding student experience.

Participants will be able to choose one workshop to take part in, during which there will be structured discussion, the sharing of best practice and key action points for your institution.

Workshop A: Student Safety, Testing and Managing Outbreaks
Ian Blenkharn
Ian Blenkharn
Director of Education and Student Support
University of Exeter
Invited
Workshop B: Delivering Wellbeing, Mental Health and Support Services in Lockdown
Chilima Sianyeuka
Chilima Sianyeuka
Student Support and Wellbeing Manager
University College London (UCL)
Invited
Workshop C: A New Student Experience: Innovative Approaches to Student Satisfaction during Covid-19
Dr Rebecca Hodgson
Dr Rebecca Hodgson
Assistant Dean (Student Experience)
Sheffield Hallam University
Confirmed
12:10 pm
Break, Virtual Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

12:30 pm
Office for the Independent Adjudicator Update: Trends and Expectations for Student Complaints and Refunds Amid Covid-19
  • Examining the core trends identified on complaints relating to Covid-19 and what providers should expect across 2021
  • Assessing key cases on complaints relating to provision across the pandemic and exploring when the OIA upheld a complaint
  • Outlining effective practice in the management and handling of complaints and how institutions can develop a preventative approach
  • Evaluating trends on compensation and refunds and how the sector is responding to these demands in relation to Covid-19
Felicity Mitchell
Felicity Mitchell
Independent Adjudicator
Office for the Independent Adjudicator
Confirmed
1:00 pm
Day 1 Conference Close, Virtual Networking and Live Delegate Meet Ups

The Conference for Day 1 concludes at 2pm

You will still have the opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

9:00 am
Online Login and Registration
9:20 am
Your Tour of the Online Conference Platform

Before proceedings get underway, this short explainer session will explore how you can get the most out of our new next generation Conference platform.

Our IG Higher Education Team will run through how to make virtual connections, creating networking meet ups, accessing content on demand and how to use our new Q&A, chat functions and virtual polling tools.

9:30 am
Chair's Day 2 Welcome Address
Sue Morrison
Sue Morrison
Head of the Centre for Student Life
University of Derby
Invited
9:40 am
Panel Discussion: The Next Steps for Blended and Online Learning in Enhancing the Student Experience
  • Exploring the transformation of blended and online learning since the first Covid-19 lockdown from emergency measures to high impact teaching delivery
  • Assessing how outstanding digital transformation and new teaching pedagogy can be harnessed to improve the student experience in the long term
  • Learning what genuine high quality teaching looks like and how it can be implemented
  • Examining how institutions can successfully engage with students to design and deliver online provision that meets their learning needs and preferences
  • Discussing the role of high impact online learning in addressing concerns over value for money and the student experience during the Covid-19 crisis
Professor Helen O’Sullivan
Professor Helen O’Sullivan
Pro-Vice-Chancellor (Education), Keele University and Chair
Association for Learning Technology (ALT)
Confirmed
Dr Louise Naylor
Dr Louise Naylor
Director of Education
University of Kent
Confirmed
Professor Sam Smidt
Professor Sam Smidt
Academic Director
University College London (UCL)
Confirmed
Professor Liz Mossop
Professor Liz Mossop
Deputy Vice Chancellor
University of Lincoln
Confirmed
10:20 am
Roundtable Discussion: International Perspective: How to Manage Student Retention and Engagement amid Covid-19

With unprecedented pressures facing students during the Covid-19 crisis, many universities have experienced high dropout rates with Covid-19 measures presenting additional challenges in supporting high risk and hard to reach students.

In this interactive roundtable, come armed with your ideas, questions and thoughts for discussion as we enter an open dialogue exploring:

  • Engaging with hard to reach students during lockdown
  • Addressing anxiety isolation and students in crisis
  • Interventions for students lacking motivation in the virtual learning space
  • Supporting students facing financial hardship
  • Preventative measures for high risk students
  • Delivering high impact interventions for unengaged students
  • Designing a retention strategy fit for the Covid-19 era
Gareth Craig McVicar
Gareth Craig McVicar
Centre for Student Engagement & Leadership Manager
University of Calgary
Invited
11:00 am
Break, Virtual Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

11:20 am
Solutions Workshop: Driving New Innovation on the Student Experience Amid Covid-19

In these workshops you will develop ideas and new approaches to the student experience with sector leaders that have driven innovation across the sector during the pandemic.

Participants can choose from one workshop where they will come away with key takeaways and fresh ideas on how they can transform their service provision to continue to enhance the student experience.

Workshop A: Supporting Social Links, Interaction and Community in Lockdown
Dr Paul Redmond
Dr Paul Redmond
Director of Student Experience and Enhancement
University of Liverpool
Confirmed
Workshop B: Freshers, Entertainment and Extra-Curricula Activities in the “New Normal”
Kieron Broadhead
Kieron Broadhead
Executive Director of Student Experience
University of Southampton
Confirmed
Workshop C: Delivering Wellbeing, Counselling and Support Services on a Socially Distanced Campus
Chaitanya Pankhania
Chaitanya Pankhania
Interim Head Of Student Wellbeing Services (Counselling & Mental Health)
University of Hertfordshire
Invited
Workshop D: The International Perspective: The Student Experience Amid a Pandemic
Professor Susanna Scarparo
Professor Susanna Scarparo
Pro Vice Chancellor - Student Life
University of Sydney
Invited
12:20 pm
Break, Virtual Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

12:40 pm
Meeting Student Expectations Amid Crisis: Quiz the Students

In this live session, student representatives from across higher education will share their experience of the Covid-19 crisis and lockdown conditions on campus.

This session will allow for honest feedback and reflections on the crisis, as well as an open discussion about how universities can meet the needs of students and what the sector needs to do next as institutions emerge from lockdown.

Come armed with your questions for our student representatives in this open exchange of ideas about how the student experience can be recovered.

Maisha Islam
Maisha Islam
Student Engagement Research and Project Officer
University of Winchester
Confirmed
Larissa Kennedy
Larissa Kennedy
National President
NUS
Invited
Adnan Hussain
Adnan Hussain
President
Liverpool Guild of Students
Invited
1:10 pm
Live Roundtable Discussion: Led by Solution Path

Your opportunity to engage in a live roundtable discussion at the close of Day 1. Come armed with your ideas, experiences and challenges you are seeking to address.

2:10 pm
Day 2 Conference Close, Virtual Networking and Live Delegate Meet Ups

The Conference for Day 2 concludes at 1:10pm.

You will still have the opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

Pre-Conference Roundtable: 26th May 2021

Ahead of the start of the Enhancing Student Experience in the Covid-19 Era Conference, this pre-event roundtable will allow you to assess wants and needs of students in the Covid-era. Come armed with your ideas and talking points.

1:30 pm
What Do Students Want? Unlocking the Student Voice

What motivates students? What makes them engaged or switched off? What are their expectations from their university experience? How do they view their campus? What causes do they care about?

These questions and many more constantly pre-occupy the minds of student experience leaders. Knowing what students want from their institutions and how their expectations evolve over time is critical.

In this roundtable session we will seek to unlock the major trends all student experience professionals should be aware of, what we can expect from Generation Z across the 2020s and how institutions can respond.

3:00 pm
Close of Roundtable and Conference Preview

Audience

This Conference is specifically designed for the higher education sector. Those in attendance will include:

  • Heads of Student Experience
  • Student Experience Managers
  • Directors of Student Services
  • Heads of Student Wellbeing
  • Directors of Teaching and Learning
  • Directors of Student Journey
  • Academic Managers and Registrars
  • Deans
  • Associate Deans
  • Pro Vice-Chancellors

Pricing

  • Online Conference Rate (HE and Public Sector)
    £295 + VAT
  • Online Conference Rate (Voluntary Sector)
    £245 + VAT
  • Online Conference Rate (Private Sector)
    £395 + VAT
For group discounts and enquiries about your registration please contact us on 020 3770 6580 or enquiries@insidegovernment.co.uk

Sponsors