Overview

27 May, 20219:00 am-12:40 pm28 May, 20219:00 am-1:00 pm
Online Conference

Enhancing Student Experience in the Covid-19 Era will explore how student services and provision must adapt to delivering an outstanding student experience amid the Covid-19 pandemic

Enhancing Student Experience in the Covid-19 Era will explore how student services and provision must adapt to delivering an outstanding student experience amid the Covid-19 pandemic. This interactive online Conference will evaluate how universities can support student wellbeing and satisfaction and continue to demonstrate value for money in provision.

Through break out workshops and live discussion, participants will examine how institutions can drive improvements in teaching and learning, support student engagement and retention and deliver support services that meet the needs of the crisis. The Conference will also deliver solutions on tackling key challenges around student complaints and demands for refunds, as well as exploring the sector’s action plan for emerging from lockdown.

In Addition: Registration also grants access to a pre-event roundtable on 26th May 2021: What Do Students Want? Unlocking the Student Voice. 

What to Expect

  • Explore practical solutions on managing student safety and wellbeing during lockdowns and local Covid-19 restrictions
  • Discuss the next steps in ensuring blended learning and online teaching meets OfS expectations and the needs of students
  • Evaluate how institutions can continue to demonstrate value for money and respond to student complaints and calls for refunds
  • Gain best practice insights on how the sector can maintain or enhance student satisfaction whilst facing Covid-19 restrictions
  • Assess the next steps for institutions in developing new approaches to student retention and engagement that meet the challenges of the pandemic
  • Learn how support services and student accommodation leaders have transformed their operations to deliver impact for students

Online Experience

  • Match making networking and live delegate meet ups
  • Replay functions so you never miss a session
  • Live chat, questioning and polling tools
  • Real time resources and presentations
  • Topic based discussion groups
  • Next generation conference engagement platform

Expert Speakers

Pura Mgolombane photo
Pura Mgolombane
Executive Director: Student Affairs
University of Cape Town
Dr Paul Redmond photo
Dr Paul Redmond
Director of Student Experience and Enhancement
University of Liverpool
Russell Lewis photo
Russell Lewis
Head of Student and Graduate Experience
University of Derby
Kerry-Ann Randle photo
Kerry-Ann Randle
Head of Student Support & Wellbeing
Bournemouth University
Dr Cassie Wilson photo
Dr Cassie Wilson
Vice President (Student Experience)
University of Bath
Professor Helena Gillespie photo
Professor Helena Gillespie
Academic Director of Inclusive Education
University of East Anglia (UEA)
Professor Sam Smidt photo
Professor Sam Smidt
Academic Director
University College London (UCL)
Michelle Craig photo
Michelle Craig
Marketing Manager
Solutionpath
Jamie Middle photo
Jamie Middle
Client Director
Solutionpath
Alex Marlowe photo
Alex Marlowe
Welfare and Diversity Officer
Loughborough University
Samera Shabir photo
Samera Shabir
Student Affairs Officer
The University of Bradford Students' Union

Agenda

  • Day 1
  • Day 2
  • Pre-Conference Roundtable
9:00 am
Online Login and Registration
9:20 am
Your Tour of the Online Conference Platform

Before proceedings get underway, this short explainer session will explore how you can get the most out of our new next generation Conference platform.

Our IG Higher Education Team will run through how to make virtual connections, creating networking meet ups, accessing content on demand and how to use our new Q&A, chat functions and virtual polling tools.

9:30 am
Chair's Day 1 Welcome Address
Professor Jackie Labbe
Professor Jackie Labbe
Pro-Vice-Chancellor (Academic)
De Montfort University
Confirmed
9:40 am
Office for the Independent Adjudicator Update: Trends and Expectations for Student Complaints Amid Covid-19
  • Examining key trends and themes identified in complaints relating to Covid-19 disruption
  • Looking cases, outcomes and recommendations
  • Outlining good practice in the management and handling of complaints
Felicity Mitchell
Felicity Mitchell
Independent Adjudicator
Office for the Independent Adjudicator
Confirmed
10:10 am
9K for What? Demonstrating Value for Money for Students Amid Covid-19
  • The student as a consumer: How can institutions ensure consumer rights and expectations on value for money are met?
  • New approaches to student satisfaction: What should the sector be doing to transform its offering during the crisis to meet student expectations on wellbeing and student services?
  • Transforming Teaching: How can value for money be embedded within the new the online and blended learning experience?
  • Managing expectations: The role of the sector in supporting transparency and ensuring student expectations reflect the reality of Covid-19 lockdowns and restrictions
  • What more can be done? How can universities seek to bridge the gap on value for money during the pandemic?
Dr Cassie Wilson
Dr Cassie Wilson
Vice President (Student Experience)
University of Bath
Confirmed
Simon Merrywest
Simon Merrywest
Director for Student Experience
University of Manchester
Confirmed
Russell Lewis
Russell Lewis
Head of Student and Graduate Experience
University of Derby
Confirmed
Dr Harriet Dunbar Morris
Dr Harriet Dunbar Morris
Dean of Teaching and Learning
University of Portsmouth
Confirmed
Professor Helena Gillespie
Professor Helena Gillespie
Academic Director of Inclusive Education
University of East Anglia (UEA)
Confirmed
Dr Emily McIntosh
Dr Emily McIntosh
Director of Learning, Teaching and Student Experience
Middlesex University
Confirmed
11:00 am
Break, Virtual Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

11:20 am
OfS Update: Can we be Different? Students Influencing National Higher Education Policy
  • Discussing how the Office for Students engages students in regulation through its Student Engagement Strategy
  • Thinking about power and our work with students and students’ unions
  • Exploring the requirements of the Office for Students in ensuring student’s have had an input on Access and Participation Plans
  • Discussing how universities and colleges can effectively embed the student voice within decision making
Cassie Agbehenu
Cassie Agbehenu
Student Engagement Manager
Office for Students
Confirmed
11:40 am
Case Studies: Managing Student Safety, Wellbeing and Satisfaction Amid Covid-19

With all institutions facing national lockdowns, local restrictions and campus-wide outbreaks, the need for effective interventions and high-quality support services is essential in maintaining student satisfaction during the Covid-19 pandemic.

With the sector recognising the need for a long-term approach to supporting students in the “new normal” these case studies will allow participants an opportunity to benchmark their provision and deliver action points in their own institutions in supporting an outstanding student experience.

 

The Long Term Response to the Covid Crisis - Crisis Management and the Student Experience
Jonny Moore
Jonny Moore
Chief of Staff, Covid-19 Planning Group
Durham University
Confirmed
Delivering Wellbeing, Mental Health and Support Services in Lockdown
Kerry-Ann Randle
Kerry-Ann Randle
Head of Student Support & Wellbeing
Bournemouth University
Confirmed
A New Student Experience: Innovative Approaches to Student Satisfaction during Covid-19
Dr Rebecca Hodgson
Dr Rebecca Hodgson
Assistant Dean (Student Experience)
Sheffield Hallam University
Confirmed
12:40 pm
Day 1 Conference Close, Virtual Networking and Live Delegate Meet Ups

The Conference for Day 1 concludes at 12:40pm.

You will still have the opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

9:00 am
Online Login and Registration
9:20 am
Your Tour of the Online Conference Platform

Before proceedings get underway, this short explainer session will explore how you can get the most out of our new next generation Conference platform.

Our IG Higher Education Team will run through how to make virtual connections, creating networking meet ups, accessing content on demand and how to use our new Q&A, chat functions and virtual polling tools.

9:30 am
Chair's Day 2 Welcome Address
Dr Helen Galbraith
Dr Helen Galbraith
Pro Vice-Chancellor (Student Experience)
University of Chester
Confirmed
9:40 am
Panel Discussion: The Next Steps for Blended and Online Learning in Enhancing the Student Experience
  • Exploring the transformation of blended and online learning since the first Covid-19 lockdown from emergency measures to high impact teaching delivery
  • Assessing how outstanding digital transformation and new teaching pedagogy can be harnessed to improve the student experience in the long term
  • Learning what genuine high quality teaching looks like and how it can be implemented
  • Examining how institutions can successfully engage with students to design and deliver online provision that meets their learning needs and preferences
  • Discussing the role of high impact online learning in addressing concerns over value for money and the student experience during the Covid-19 crisis
Professor Osama Khan
Professor Osama Khan
Pro Vice Chancellor, Education
University of Surrey
Confirmed
Professor Helen O’Sullivan
Professor Helen O’Sullivan
Deputy Vice Chancellor and Provost, University of Chester
Chair, Association for Learning Technology (ALT)
Confirmed
Dr Louise Naylor
Dr Louise Naylor
Director of Education
University of Kent
Confirmed
Professor Sam Smidt
Professor Sam Smidt
Academic Director
University College London (UCL)
Confirmed
Professor Liz Mossop
Professor Liz Mossop
Deputy Vice Chancellor
University of Lincoln
Confirmed
10:20 am
Roundtable Discussion: International Perspective: How to Manage Student Retention and Engagement amid Covid-19

With unprecedented pressures facing students during the Covid-19 crisis, many universities have experienced high dropout rates with Covid-19 measures presenting additional challenges in supporting high risk and hard to reach students.

In this interactive roundtable, come armed with your ideas, questions and thoughts for discussion as we enter an open dialogue exploring:

  • Innovating and using a variety of online mediums to enhance student learning
  • Sharing examples of best practice programs in the Covid-19 era
  • Engaging with hard to reach students during lockdown
  • Addressing anxiety isolation and students in crisis
  • Interventions for students lacking motivation in the virtual learning space
  • Supporting students facing financial hardship
  • Preventative measures for high risk students
  • Delivering high impact interventions for unengaged students
  • Designing a retention strategy fit for the Covid-19 era
Gareth Craig McVicar
Gareth Craig McVicar
Manager, Student Leadership Development
University of Calgary
Confirmed
11:00 am
Break, Virtual Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

11:20 am
Solutions Workshop: Driving New Innovation on the Student Experience Amid Covid-19

In these workshops you will develop ideas and new approaches to the student experience with sector leaders that have driven innovation across the sector during the pandemic.

Participants can choose from one workshop where they will come away with key takeaways and fresh ideas on how they can transform their service provision to continue to enhance the student experience.

Workshop A: Supporting Social Links, Interaction and Community Amid Covid
Dr Paul Redmond
Dr Paul Redmond
Director of Student Experience and Enhancement
University of Liverpool
Confirmed
Workshop B: Freshers, Entertainment and Extra-Curricula Activities in the “New Normal”
Kieron Broadhead
Kieron Broadhead
Executive Director of Student Experience
University of Southampton
Confirmed
On Demand: International Perspective: The Student Experience Amid a Pandemic.
Pura Mgolombane
Pura Mgolombane
Executive Director: Student Affairs
University of Cape Town
Confirmed
12:20 pm
Break, Virtual Networking and Live Delegate Meet Ups

Your opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

12:40 pm
Meeting Student Expectations Amid Crisis: Quiz the Students

In this live session, student representatives from across higher education will share their experience of the Covid-19 crisis and lockdown conditions on campus.

This session will allow for honest feedback and reflections on the crisis, as well as an open discussion about how universities can meet the needs of students and what the sector needs to do next as institutions emerge from lockdown.

Come armed with your questions for our student representatives in this open exchange of ideas about how the student experience can be recovered.

Maisha Islam
Maisha Islam
Student Engagement Research and Project Officer
University of Winchester
Confirmed
Alex Marlowe
Alex Marlowe
Welfare and Diversity Officer
Loughborough University
Confirmed
Samera Shabir
Samera Shabir
Student Affairs Officer
The University of Bradford Students' Union
Confirmed
1:10 pm
Sponsored Roundtable Discussion: Personalising Support at a Distance and at Scale in the Year Ahead
  • What are the key challenges to supporting both new and returning students in the next academic year?
  • What strategies are in place to identify struggling students across a blended learning environment?
  • The role of engagement analytics in supporting an institutional approach to managing student engagement and support
Michelle Craig
Michelle Craig
Marketing Manager
Solutionpath
Confirmed
Jamie Middle
Jamie Middle
Client Director
Solutionpath
Confirmed
2:10 pm
Day 2 Conference Close, Virtual Networking and Live Delegate Meet Ups

The Conference for Day 2 concludes at 1:10pm.

You will still have the opportunity to make the most of the virtual Conference, meet up with fellow delegates, make connections and tour our real-time resources and content.

Don’t forget if you’ve missed a session, you can use our replay functions, so you can watch all the content on demand at a time that suits you.

Pre-Conference Roundtable: 26th May 2021

Ahead of the start of the Enhancing Student Experience in the Covid-19 Era Conference, this pre-event roundtable will allow you to assess wants and needs of students in the Covid-era. Come armed with your ideas and talking points.

1:30 pm
What Do Students Want? Unlocking the Student Voice

What motivates students? What makes them engaged or switched off? What are their expectations from their university experience? How do they view their campus? What causes do they care about?

These questions and many more constantly pre-occupy the minds of student experience leaders. Knowing what students want from their institutions and how their expectations evolve over time is critical.

In this roundtable session we will seek to unlock the major trends all student experience professionals should be aware of, what we can expect from Generation Z across the 2020s and how institutions can respond.

3:00 pm
Close of Roundtable and Conference Preview

Audience

This Conference is specifically designed for the higher education sector. Those in attendance will include:

  • Heads of Student Experience
  • Student Experience Managers
  • Directors of Student Services
  • Heads of Student Wellbeing
  • Directors of Teaching and Learning
  • Directors of Student Journey
  • Academic Managers and Registrars
  • Deans
  • Associate Deans
  • Pro Vice-Chancellors

Pricing

  • Online Conference Rate (HE and Public Sector)
    £295 + VAT
  • Online Conference (Voluntary Sector Small < £1m Income)
    £195 + VAT
  • Online Conference (Voluntary Sector Large > £1m Income)
    £245 + VAT
  • Online Conference Rate (Private Sector)
    £395 + VAT
For group discounts and enquiries about your registration please contact us on 020 3770 6580 or [email protected]

Sponsors