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Andrea leads on Sovereign’s customer communications, working closely with colleagues across all departments. During her 20-year housing career, she’s communicated and engaged with residents on everything from repairs to stock swaps and mergers, from performance reports to service changes during Covid-19.
A key element is to deliver on Sovereign’s commitment to greater transparency with residents, including on building safety. In 2020 she became an Inside Housing Safer Homes Ambassador and her day job includes engaging with tenants and leaseholders affected by remedial safety projects, as well as developing Sovereign’s #GetFireSmart campaign and contributing to various internal building safety groups