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Catherine Bright is the Manager of Smarter Digital Services (SDS). The team operate as a responsive, independent, not for profit consultancy. Working exclusively with public sector organisations, inspiring and empowering staff to develop and deliver excellent user focused digital services. Since the team’s inception in 2013, they have helped partners to improve and increase their digital services and enhance customer experience.
Catherine is passionate about understanding user needs. She has worked within local government organisations for the last 15 years, helping to engage customers in all stages of service design through online forums, consultations, customer research and user testing.