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Gulam oversees a broad portfolio which includes resident engagement, customer satisfaction and complaints. In his current role as the Scrutiny and Resident Feedback manager at Tower Hamlets Homes, he has helped to refresh its engagement model and strengthen co-regulation.
Gulam has several years of experience in the areas of policy development, scrutiny and community engagement. Prior to joining his current role, Gulam has had a varied career in local government and the education sector where he has led on developing strategies for community engagement, co-production and community cohesion.