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As a service professional, Jonathan has led transformational change in the international telecoms, utilities and housing sectors. Before joining VIVID, Jonathan was COO at Sovereign Housing, Chief Executive at City West Homes and is currently a non-executive director for the Institute of Customer Service. In his role at VIVID, Jonathan leads all our customer-facing services including customer service, repairs and assets, neighbourhoods, community investment and service transformation. Passionate about how organisations can ensure customers are at the heart of decision making, as requirements continue to evolve and change – Jonathan is a regular speaker on supporting the raising of service standards across the UK.