speaker photo

Warren Earl

Customer Insight Manager - Peabody

Customer Insight Manager, Peabody

Warren has over 10 years’ experience in designing, managing and implementing customer, product and market research across private and third sector organisations. He is passionate about the role customer research can play as a catalyst for improvement in service delivery and for bringing the voice of the customer into strategic decision-making.

Warren has led Peabody’s customer insight team since 2014, introducing a programme that blends strategic research with tactical operational feedback, and which has brought on board elements of customer journey mapping, segmentation, behavioural insight and impact evaluation.