Welcome to the IG Housing Hub! Here you will be able to discover our latest conferences, forums and CPD training events, as well as access up-to-date guidance and practical resources to better understand the latest developments and future across the UK's housing sector. Join our Hub for free to unlock exclusive offers and benefits.
The Calico Group has become the first housing association in the North West to be awarded accreditation for its work ...
Antony Dixon, Head of Supported Housing at Nottingham City Homes discusses with the IG Housing Hub how they as a ...

Upcoming Events

The Tenant Satisfaction and Engagement Conference

The Tenant Satisfaction and Engagement Conference

Central & Local GovernmentCriminal JusticeFurther EducationHealth & Social CareHigher EducationHousingSchoolsVoluntary
Online Training Course: Ensuring Public Sector Website Accessibility and Compliance

Online Training Course: Ensuring Public Sector Website Accessibility and Compliance

Central & Local GovernmentHousing
Housing Delivery and Innovation Conference

Housing Delivery and Innovation Conference

The Tenant Satisfaction and Engagement Conference 2021

This two-day will provide the opportunity to analyse the Social Housing White Paper and what it means for the social housing sector with the Regulator of Social Housing and the Housing Ombudsman on the new Complaints Code. Participants will also gain insight from best practice methods to enhance tenant satisfaction, increase tenant engagement and improve the complaints process.
Explore the full agenda


An incredibly well organised event that was a real eye opener regarding impact data will have within the Housing sector. All keynote speakers provided a great networking opportunity at a good venue. Our organisation will certainly look to utilise and implement a lot of the concepts discussed at the forum and look forward to 2020's event.
Data AnalystData Analyst - Habinteg Housing Association Limited
It was great to be able to listen to the trainers expertise on this subject. It has really helped me know what I'm doing right and what I need to improve on.
Digital Communications ExecutiveDigital Communications Executive - Chelmer Housing Partnership
An excellent, well organised and structured event. Quality speakers provided some really valuable and practical insight around digital disruption, with many useful takeaways.
Director of Customer ExperienceDirector of Customer Experience - Onward Homes
I'm glad I booked onto this training course - I've learnt a lot and have some very useful resources to take away.
Business Communications OfficerBusiness Communications Officer - First Garden Cities Homes
This was an incredibly well rounded and insightful event that I enjoyed thoroughly. Digital Transformation in the Housing Sector is still in its infancy and sharing experiences, expectations and learnings can only benefit our business and more significantly our customers.
Digital Project LeadDigital Project Lead - South Liverpool Homes Limited
The Fire Safety in Housing Online Training course remained informative and interesting despite the set backs presented by COVID-19. Each speaker was very knowledgeable and presented very well.
Fire Protection InspectorFire Protection Inspector - Warwickshire Fire & Rescue Service
The speakers were of outstanding quality and the well crafted agenda made the best use of them. With case studies to look at the journey, suppliers to help along the way, a view to the future and an eye on security, the event covered all the bases and was a complete seminar.
Project & Operations ManagerProject & Operations Manager - Cornwall Housing Limited
Great event, really good to have something sector specific for digital and to hear and share what other organisations are doing in their efforts to offer more digital services.
Lettings ManagerLettings Manager - PA Housing
Really insightful and thought-provoking event. The breadth of speakers, insight they gave, and case studies were very useful and translatable to our own business solutions.
Executive Director of OperationsExecutive Director of Operations - B3 Living Limited
As fairly new to the industry, I found this event both insightful and developmental.
Learning and Development AdvisorLearning and Development Advisor - The Housing Plus Group Limited
Great event, really thought provoking with examples of how different organisations are using data they already have or combining it with other datasets to get actionable insights.
Performance and Bi ManagerPerformance and Bi Manager - Salix Homes Limited
I really enjoyed the day. It was my first virtual conference and it went really well. It was great to hear about some of the excellent work going on and also to see that we’re certainly on the right track with some of the work that we’re doing here.
Later Living Service Manager - Loreburn Housing Association