Housing — Inside Government

Welcome to the IG Housing Hub! Here you will be able to discover our latest action days, forums and CPD certified training events, as well as access up-to-date guidance and practical resources to better understand the latest developments and future across the UK's housing sector. Join our Hub for free to unlock exclusive offers and benefits.

Blog: Improving Tenant Satisfaction Rates

Ahead of The Tenant Satisfaction and Engagement event, we spoke to Aasia Nisar, Engagement & Scrutiny Manager at Sovereign to…

Blog: Giving Social Housing Tenants a Voice

The IG Housing Hub spoke with Leslie Channon, Board Member, TPAS about social housing and tenant engagement…

Upcoming Events

How to Improve Engagement With Older Tenants

The Calico Group’s Pioneering Work Against Domestic Abuse

Health, Care and Housing: Working Together to Transform Lives

How RPA can benefit Housing Associations

View all IG Housing Blogs

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I've worked in housing/ASB for just over a year now and have taken so much from the ASB Case Management training course. It's given me confidence in knowing I'm doing some things right but also made me understand and consider the other options/alternative approaches when dealing with different cases.

Neighbourhood Dispute Officer - Wales and West Housing
Although an experienced complaints handler, I don't think you ever know everything and this course taught me so much. From understanding the Housing Code to being able to frame a complaint, it's a must course for anyone in this sector.

Complaints and Policy Officer - Second Step Limited
An incredibly well organised event that was a real eye opener regarding impact data will have within the Housing sector. All keynote speakers provided a great networking opportunity at a good venue. Our organisation will certainly look to utilise and implement a lot of the concepts discussed at the forum and look forward to 2020's event.

Data Analyst - Habinteg Housing Association Limited
Really good day full of useful contents delivered in a fun way. Staring at a screen for over five hours can be exhausting. However, the interactive nature of the course was so engaging that time just flew by. Best of all, my learning objectives have been met so thank you.

Contact Centre Manager - Eastlight Community Homes
My experience was a good one. I would encourage Housing Associations and Local Authorities to attend because its beneficial to keep in touch with new ideas, regulatory and Housing Ombudsman updates.

Customer Solutions Operations Manager - Clarion Housing Group Limited
It was great to be able to listen to the trainers expertise on this subject. It has really helped me know what I'm doing right and what I need to improve on.

Digital Communications Executive - Chelmer Housing Partnership
An excellent, well organised and structured event. Quality speakers provided some really valuable and practical insight around digital disruption, with many useful takeaways.

Director of Customer Experience - Onward Homes
I'm glad I booked onto this training course - I've learnt a lot and have some very useful resources to take away.

Business Communications Officer - First Garden Cities Homes
This was an incredibly well rounded and insightful event that I enjoyed thoroughly. Digital Transformation in the Housing Sector is still in its infancy and sharing experiences, expectations and learnings can only benefit our business and more significantly our customers.

Digital Project Lead - South Liverpool Homes Limited
The Fire Safety in Housing Online Training course remained informative and interesting despite the set backs presented by COVID-19. Each speaker was very knowledgeable and presented very well.

Fire Protection Inspector - Warwickshire Fire & Rescue Service
The speakers were of outstanding quality and the well crafted agenda made the best use of them. With case studies to look at the journey, suppliers to help along the way, a view to the future and an eye on security, the event covered all the bases and was a complete seminar.

Project & Operations Manager - Cornwall Housing Limited
Great event, really good to have something sector specific for digital and to hear and share what other organisations are doing in their efforts to offer more digital services.

Lettings Manager - PA Housing
Really insightful and thought-provoking event. The breadth of speakers, insight they gave, and case studies were very useful and translatable to our own business solutions.

Executive Director of Operations - B3 Living Limited
An excellent, informative day the speakers were all very good and knowledgeable. I gained a lot from the day would recommend! - Ensuring Effective Fire Safety in Housing Training Course

Operations Officer - Scarborough Borough Council
As fairly new to the industry, I found this event both insightful and developmental.

Learning and Development Advisor - The Housing Plus Group Limited
Coming from South Wales and over 17 yrs involvement with tenant engagement as a tenant at board level on two RSLs chairman of the Welsh Tenant Advisory Board and a member of the Regulatory Board - I found the vigour and enthusiasm at the conference most inspirational.

Volunteer - Family Housing Association
An extensive and above all practical guide to website accessibility. The trainers covered the legislation, why it is there, how it's being implemented and exactly what this means for your public sector organisation. I was worried I'd be out of my depth on the technical side but it was all quite easy to follow.

Digital Communications Officer - Hyde Housing Association Limited
I really enjoyed the day. It was my first virtual conference and it went really well. It was great to hear about some of the excellent work going on and also to see that we’re certainly on the right track with some of the work that we’re doing here.

Later Living Service Manager - Loreburn Housing Association
Great event, really thought provoking with examples of how different organisations are using data they already have or combining it with other datasets to get actionable insights.

Performance and Bi Manager - Salix Homes Limited
Essential training for anyone serious about fire safety in their organisation.

Head of Compliance and Assets - The Housing Plus Group Limited

BLOG OF THE MONTH: How RPA can benefit Housing Associations

We caught up with Andy Wallace, CEO of The Robot Exchange to talk about the role of Robotic Process Automation (RPA) in tenant engagement.

Read the full blog here

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Upcoming Events

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Although an experienced complaints handler, I don't think you ever know everything and this course taught me so much. From understanding the Housing Code to being able to frame a complaint, it's a must course for anyone in this sector.

Really good day full of useful contents delivered in a fun way. Staring at a screen for over five hours can be exhausting. However, the interactive nature of the course was so engaging that time just flew by. Best of all, my learning objectives have been met so thank you.

My experience was a good one. I would encourage Housing Associations and Local Authorities to attend because its beneficial to keep in touch with new ideas, regulatory and Housing Ombudsman updates.

It was great to be able to listen to the trainers expertise on this subject. It has really helped me know what I'm doing right and what I need to improve on.

An excellent, well organised and structured event. Quality speakers provided some really valuable and practical insight around digital disruption, with many useful takeaways.

I'm glad I booked onto this training course - I've learnt a lot and have some very useful resources to take away.

This was an incredibly well rounded and insightful event that I enjoyed thoroughly. Digital Transformation in the Housing Sector is still in its infancy and sharing experiences, expectations and learnings can only benefit our business and more significantly our customers.

The Fire Safety in Housing Online Training course remained informative and interesting despite the set backs presented by COVID-19. Each speaker was very knowledgeable and presented very well.

The speakers were of outstanding quality and the well crafted agenda made the best use of them. With case studies to look at the journey, suppliers to help along the way, a view to the future and an eye on security, the event covered all the bases and was a complete seminar.

Great event, really good to have something sector specific for digital and to hear and share what other organisations are doing in their efforts to offer more digital services.

Really insightful and thought-provoking event. The breadth of speakers, insight they gave, and case studies were very useful and translatable to our own business solutions.

An excellent, informative day the speakers were all very good and knowledgeable. I gained a lot from the day would recommend! - Ensuring Effective Fire Safety in Housing Training Course

As fairly new to the industry, I found this event both insightful and developmental.

Coming from South Wales and over 17 yrs involvement with tenant engagement as a tenant at board level on two RSLs chairman of the Welsh Tenant Advisory Board and a member of the Regulatory Board - I found the vigour and enthusiasm at the conference most inspirational.

I really enjoyed the day. It was my first virtual conference and it went really well. It was great to hear about some of the excellent work going on and also to see that we’re certainly on the right track with some of the work that we’re doing here.

Great event, really thought provoking with examples of how different organisations are using data they already have or combining it with other datasets to get actionable insights.

Essential training for anyone serious about fire safety in their organisation.

BLOG OF THE MONTH: How RPA can benefit Housing Associations

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