Date & Time
Tuesday 28th January, 2025 09:30 AM - 15:15 PM
Venue
Online
CPD Certified
Availability
Available
Registration
Overview
Engaging with patients and the wider community, helps healthcare professionals deliver more effective care, improve patient satisfaction and minimises the risk of complaints.
This practical training will help enhance the quality of healthcare services by offering expert guidance on effectively engaging with patients as well as drawing on the valuable insights and experiences of patients and communities.
Join delegates across the healthcare sector at our Improving and Empowering Patient and Public Engagement online training course to gain strategies that improve the quality of service delivery, which is both integrated and people-centred.
Leave the day with the expertise to increase levels of patient engagement to directly improve patient satisfaction and quality of care.
Learning Objectives
Receive guidance on involving people and communities to meet your public involvement legal duties
Learn how to embed the voices of patients, carers, families, and communities from the very beginning
Gain methods to strengthen inclusive local engagement and reduce health inequalities
Ensure your healthcare services are designed based on representative local needs
Integrate a co-production approach to help improve patient outcomes
Lead Trainer: Don Redding
Patient Engagement Expert
Agenda
9:30 am
Trainer’s Welcome and Clarification of Training Objectives
09:45 am
Building Relationships and Engagement with Communities
Explore the benefits of building partnerships with people and communities:
Why we need to engage and work in partnership
Levels of engagement and participation
Don Redding, Patient Engagement Expert – CONFIRMED
10:15 am
Practical Guidance on Working in Partnership with People and Communities
Learn the key principles for working with people and communities
Finding the right methods and approach, exploring different ways of working in collaboration and developing long lasting relationships with people and communities
How to best utilise insights from service users, ensuring change is based on the needs and experiences of local populations
Collaborative working with local authorities, social care providers, voluntary, and community sectors to signpost community need
Don Redding, Patient Engagement Expert – CONFIRMED
11:10 am
Morning Break
11:25 am
Discussion Session: Evaluating Approaches to Engagement
This session explores ideas that can engage patients, families, and carers in their own health and wellbeing, and provides an opportunity to consider other innovative strategies.
Discuss with peers and the expert trainer key approaches to engagement, including:
Shared decision making
Personalised care and support planning
Social prescribing
Self-management
Education and individual information-sharing with patients, carers, and families
Don Redding, Patient Engagement Expert – CONFIRMED
11:50 am
Workshop: Effectively Hearing and Listening to ‘Missing Voices’
Explore the barriers to engagement and the impact of missing voices
How to better listen and engage with the unique needs of diverse communities
Strategies for early engagement, ensuring marginalised groups understand how their engagement, experience, and contributions can make a difference
Understand how all staff can engage with ethnically diverse communities in an equitable and inclusive way
12:50 pm
Lunch
1:50 pm
Workshop: Developing Patient Leadership Capability
Breaking down learnings and recommendations from the ‘NHS Building Blocks to Developing Patient Leadership’ guidance, comparing this against your current strategy
What does strong, collaborative working with patient leaders to influence decision making at a strategic level look like?
The importance of listening to patient stories
Advice on building trusted and meaningful relationships with patient leaders and how to invest your time and resources efficiently
Don Redding, Patient Engagement Expert – CONFIRMED
2:30 pm
Case Study: Co-Production Session
Looking at Co-production from the patient perspective –
What is co-production is?
What are the considerations and challenges from a patient angle?
Jessica Mansel, Senior Engagement Officer, MSS Society – Invited
3:20 pm
Summary and Key Takeaways
In this final interactive session, our expert trainer will summarise the sessions, helping you recap on all you have learnt through the day, and ensuring tangible takeaways for you to implement in your healthcare service. You will have the opportunity to ask any final questions and share comments, as well as determine your next steps.
3:40 pm
Training Close
*Programme subject to change
Pricing
Health & Social Care
£245 + VAT
Public Sector
£345 + VAT
Private Sector
£445 + VAT