Date & Time

Thursday 5th December, 2024
9:30 AM - 4:30 PM

Venue

Online

CPD Certified

Availability

4 Spaces left

Purchase

• How are documents covered in the legislation

• Basic principles of creating accessible documents

• Why documents are the core of accessible content design

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

As part of the checking for accessibility session, attendees will be asked to suggest documents that we can review as a group. This can be done either in advance of the day or as the discussion unfolds.

· Understanding different document platforms

· Gain techniques for checking for accessibility

· Microsoft Accessibility Checker

· Live document walkthroughs

· Adobe Pro and making accessible PDFs.

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

12:30 pm

Lunch Break

• What is plain English?

• Plain English and accessibility

• How to write in plain English: core principles

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

2:00 pm

Session 4: Writing in Plain English (Part 2)

• Group exercise: turning text into plain English

• Exploring the benefit of plain English for your organisation

• Plain English toolkit

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

2:50 pm

Afternoon Break

• Technologies that can help create and use accessible documents

• Creating accessible templates

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

3:30 pm

Session 6: Open Q&A

In this session you will have the opportunity to ask our experts all your accessibility questions, revisiting key sessions from the training and gaining key insights into how you can put what you’ve learned into practice.

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

4:30 pm

Training Close

*programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Tuesday 3rd December, 2024
09:30 AM - 16:00 PM

Venue

Online

CPD Certified

Availability

3 Spaces Left

Purchase

Paul is a Chartered Environmental Health Practitioner with 20 years of experience in Environmental Health and Housing Enforcement. He works in local government and has lectured in Environmental Health at Cardiff Metropolitan University and Middlesex University.  He now supervises Public Health students at the University of Greenwich.  

 Paul authored Selective Licensing: The Basis for a Collaborative Approach to Addressing Health Inequalities. The book examines the impact of licensing and regulatory enforcement. He also contributed a chapter on enforcement in Regulating the Privately Rented Housing Sector: Evidence into Practice a book that brings together academics and practicing experts to guide professionals in housing regulation and implementation.

 Paul’s next book Private Sector Housing and Health: Evaluating the effectiveness of regulation intended to protect the health of tenants is available for pre-order from Routledge publications on the 29th May and examines the effectiveness of housing enforcement and tenant protection in the private rented sector and also looks at the proposed changes to be bought about by the Renters (Reform) Bill and the feasibility of their implementation.   

Paul Oatt
Chartered Environmental Health Practitioner

• Understand the potential impact of the Renters’ Rights Bill

• Understand the legislations potential implications for future enforcement

• Gain an overview of the rogue landlord legislation landscape: such as the Housing and Planning Act 2016

• Learn about the potential application of the Decent Homes Standard to the private rented sector.

Paul Oatt
Chartered Environmental Health Practitioner

10:45 am

Break

11:00 am

Identifying Rogue Landlords

• Gain techniques to identify rogue landlords

• Learn how to train staff to detect criminal activity

• Receive advice on using innovative ways to identify rogue landlords with limited resources

Paul Oatt
Chartered Environmental Health Practitioner

12:00 pm

Utilise and Share Data to Reduce Rogue Landlords

• Learn how to efficiently collect data on rogue landlords in your area

• Use data to identify and crackdown on the criminal networks of rogue landlords

• Effectively share data with other organisations to help reduce the number of rogue landlords

Paul Oatt
Chartered Environmental Health Practitioner

2:00 pm

Workshop: Develop a Rogue Landlord Reduction Plan

• Discuss in groups and with the trainer, how to tackle rogue landlords

• Learn how to support private tenants when dealing with rogue landlords

• Effectively engage with tenants to help reduce criminal activity

• Identify innovative ways to tackle rogue landlords, with a limited workforce

• Develop more effective services to help tenants

• Design a toolkit to reduce the number of rogue landlords

• Create an action plan to identify and reduce rogue landlords

Paul Oatt
Chartered Environmental Health Practitioner

3:00 pm

Training Close

Programme subject to change

Date & Time

Wednesday 27 November, 2024
09:30 AM - 16:30 PM

Venue

Online CPD Workshop

Availability

3 Spaces Left

Purchase

• The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 - how did the regulation come about and what it aims to achieve

• Apply the Website Content Accessibility Guidelines (WCAG) 2.2

• Outlining who and what falls under the new legislation and who is exempt

• Memorandum of Understanding and how the process of monitoring and enforcement operates

• Getting senior management on board – realising the scale of work involved and prioritisation

  • Prioritisation and risk assessment exercise

  • Budgeting resources and tools to ensure value for money

• Sources for keeping in touch with the latest developments

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

Publishing the accessibility statement

• Outlining the requirements of an accessibility statement

• Discussion exercise on the purpose of accessibility statements and what other information users might want

Procurement and Suppliers

• What to include in procurement, tenders and contracts

• What to expect from suppliers

• What to do with existing suppliers

3rd Party systems and your responsibilities

• 3rd Party responsibility matrix

• Your responsibilities exercise

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

1:00 pm

Decide how to check for accessibility problems

Reviewing internal processes and ensuring that all staff involved are effectively trained

Basic checks for accessibility – Where do you need to address the problem and how

• Image alternatives

1.    Video and Audio content

2.    Documents

3.    Websites (intro)

4.    Other comms

Ben Watson
Accessibility Consultant
All Able

2:30 pm

Afternoon Break

Which web content accessibility guidelines do you need to adhere to and understand WCAG 2.2

• Learn about the process of testing sites for accessibility using automatic scanning tools versus an audit

• Live testing exercise

• Understanding accessibility evaluations and testing results

Issue reporting, exclusions and disproportionate burden – what is it and what does it apply to

How diverse user testing can inform accessibility audits and future development plans

Discussing common accessibility issues and how to overcome them

Creating content, including dynamic and visual, with accessibility in mind

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

3:40pm

Break

3:45 pm

Open Questions

In the final session, we want delegates to be able to ask any questions that they feel we haven’t fully addressed and welcome the discussion of real issues delegates are facing

This is a chance for delegates to get some consultancy time with us and a chance for real expert advice on their real issues

If you have any questions you made a note of during the day because we had to get through a lot, now is the time to ask them!

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

4:30 pm

Summary and Close

*programme subject to change

Health & Voluntary Sector
£245 + VAT

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Tuesday 26th November, 2024 | 9:45 AM - 15:00pm

Venue

Online CPD Event

Availability

3 Spaces Left

Purchase

Dave Simmons

Company Director of the Housing Mediators

Dave Simmons is the company Director of the Housing Mediators which provides a mediation service focusing on housing and workplace disputes, as well as a training and support service for landlords specialising in effective complaint management. 

He spent 15 years at the Housing Ombudsman Service where he worked as an Adjudicator and Sector Engagement Lead. His achievements included leading on the project to write and publish the first Complaint Handling Code. After leaving the Ombudsman he spent two years as Peabody’s Compliance Operations Manager, where his duties included overseeing compliance with the Ombudsman Service. 

Dave is a long-term associate of HQN and Tpas (Tenant Engagement Experts) and in his various roles he has delivered hundreds of training workshops, forums and webinars to the housing sector covering a breadth of subjects. He has also written dozens of briefings and best practice documents which he currently continues to do in his capacity as HQN’s Complaints Hub Lead.

He is an experienced accredited mediator and has mediated on a wide range of disputes including family, community and workplace. As a Board Trustee of Croydon Community Mediation, he co-produces newsletters which promote learning and knowledge sharing for its small team of community mediators

John Goodwin

Housing Consultant, Trainer and Mediator

Former Compliance & Systemic Lead at the Housing Ombudsman Service

• The role and powers of the Housing Ombudsman Service

• Understanding what the Housing Ombudsman expects of social housing landlords

• The requirements of the Ombudsman’s ‘Complaint Handling Code, including current significant changes to the Code

10:40 am

Group Work: What’s Working Well and Areas For Improvement

• Group discussions about what is working well in complaint handling in your organisation, and what you struggle with

• Feedback from groups and discussion of key themes with trainers

• The trainers will address the feedback from groups and pick up on any questions or areas of uncertainty during the remaining sessions

11:10 am

Resolving Complaints Effectively

• Key requirements and things to get right when looking to resolve complaints effectively, including taking account of vulnerabilities and managing unreasonable behaviour

• Tips for avoiding common pitfalls

• Hear real life examples from the trainers’ experience and from the Housing Ombudsman Service’s complaint investigations

11:40 am

Morning Break

11:55 am

Insurance claims and the Pre-Action Protocol for Housing Conditions

• How should landlords deal with complaints that involve insurance claims, or potential legal action e.g. for disrepair?

• Landlords are often unclear about how to handle these tricky cases. Our trainers will set out the Ombudsman’s guidance and expectations

12:05 pm

Record Keeping

The trainers will highlight areas of good and poor practice, and how to tackle common problem areas, such as records of verbal agreements and missed appointments 

• Learn how to improve responses and receive guidance on the latest requirements and good practice

• Discuss an example of a complaint response letter

Health & Voluntary Sector
£245 + VAT

Date & Time

Tuesday 12th November 2024 09:30 AM - 15:45 PM

Venue

Online

CPD Certified

Availability

4 Spaces Left

Purchase

Carrie is a registered social worker and has over 20 years’ experience working with older adults in a local authority, the NHS and the voluntary sector.

Carrie’s role as Safeguarding Manager at Age UK includes providing operational support, safeguarding advice and delivering training across the charity.

Carrie has a specialist interest in domestic abuse and leads on Age UK’s domestic abuse policy for staff, volunteers and Age UK beneficiaries.

This introductory session will involve:

• Introducing yourselves via the chat function

• Housekeeping

• Overview of the day and learning objectives

• Brief overview of the training tools and breakout rooms

Carrie Bower
Domestic Abuse Lead, Age UK National Charity

• Explore how society is systematically enabling perpetrators

• Look at the routines and rituals of perpetrators

• Understand how to look at the wider picture, not just the incident

• Identify the subtle signs of abuse

• Learn how to reduce the risk of individuals committing further offences

This session will include time for questions

Carrie Bower
Domestic Abuse Lead, Age UK National Charity

Engage in this interactive session to enhance your understanding of the nuances of coercive control and the different indicators and warning signs it encompasses.

• What are the key components of coercive control?

• Understanding the process of entrapment

• What questions increase the chances of disclosure?

• How to record coercive control

This session will include time for questions

Samantha Billingham

Director of Stronger Beginnings, Survivor turned Advocate, Coercive Control and Domestic Abuse Awareness Champion, More Than a Bruise Campaign Organiser - Confirmed

Focusing on a victim-centred approach, this workshop will provide a nuanced deep dive into how to improve the victim experience and why effectively responding to different and complex needs demands greater priority.

Learning outcomes include:

• What do survivors define as success?

• Survivors with protected characteristics – what do you need to know?

• Challenging preconceived ideas

This session will include time for questions

Carrie Bower
Domestic Abuse Lead, Age UK National Charity

1:00 pm

Lunch Break

• Understand changes to domestic abuse legislation, including the addition of economic abuse

• Outline the main types of economic violence: economic control, economic exploitation and economic sabotage

• Understand how digital technologies can further facilitate these forms of violence and how to combat this

• Explore the hidden impacts of economic violence on victims

• Identify the signs of economic abuse

• Learn how to engage with and support victims of economic abuse

• Outline what evidence you should collect to build a robust prosecution case against a perpetrator of economic abuse

This session will include time for questions

Cariad O’Brien,

Economic Abuse lead, Refuge - Confirmed

Explore North Yorkshire Police’s journey to effectively protecting victims from further abuse, intimidation and coercive behaviour from perpetrators in prison by blocking communication channels.

Learning outcomes include:

• How information sharing between police and prisons was improved

• Insights into target hardening measures that can increase victim safety and prevent further abuse

• Share North Yorkshire polices future plans for continuing to support victims of domestic abuse from their perpetrators in prison

Samantha Hames

North Yorkshire Police - Confirmed

3:30 pm

Reflective and Interactive Group Q&A Session

Breakout Groups Session

In this session you will have the opportunity to ask any questions as a group, revisiting key sessions from the training and gaining key insights into how you can put what you’ve learned into practice to ensure you leave the day with an improved VAWG strategy.

Carrie Bower
Domestic Abuse Lead, Age UK National Charity

4 pm

Summary and Training Close

*programme subject to change

Carrie Bower
Domestic Abuse Lead, Age UK National Charity

NHS & Voluntary Sector
£245 + VAT

Private Sector
£345 + VAT

Private Sector
445 + VAT

Date & Time

Tuesday 12th November, 2024
09:15 AM - 16:30 PM

Venue

Online

CPD Certified

Availability

3 Spaces Left

Purchase

Professor Cameron Swift is a key member of the NICE Falls Clinical Guideline Development Group (GDG) and Quality Standards Advisory Committee that developed the core national guidance (CG24/161; 2004/2013) and updated Falls Quality Standard (QS86) (published in January 2017).

In the past, he served as Physician to the DOH External Reference Group for the England National Service Framework for Older People and in this capacity chaired the Working Party for Standard 6 (Falls & Fractures). He has also been Chairman of the NICE GDG, & subsequent Quality Standard Topic Expert Group for Hip Fracture (CG124, QS86)(2011, 2012). He continues to serve as an expert member in current updates of NICE guidance (2014) and Quality Standards (2016-17) on both of these topics.

Professor Cameron Swift
Consultant Physician
King's College London - CONFIRMED

• Revisiting the focus, necessity, opportunity and challenge of falls prevention in older adults

• Evaluating the evidence behind an effective falls prevention service and understanding what works and why

• Understanding the development, availability and content of national and international guidance on falls prevention, including the NICE Guideline and Quality Standards and the World Guidelines

Professor Cameron Swift
Consultant Physician
King's College London - CONFIRMED

10:30 am

Falls prevention – Delivery and Sustainability

• Learning the key factors in developing, implementing and maintaining an effective falls prevention service

• Integrated falls prevention and organisational collaboration.  Ensuring prompt access for those at risk

•  Local and national audit – necessity, opportunity and resources

• Understanding and  responding to the latest report of the National Audit of Inpatient Falls (NAIF)

11:15 am

Morning Break

11:30 am

Effectively Preventing and Managing Inpatient Falls

• Using local data as tools for Quality Improvement, including NAIF

• Post-fall review and the Patient Safety Incident Reporting Framework

• Achieving coordinated local delivery and implementation

Vicky Hardy, Falls Prevention Practitioner, West Hertfordshire Teaching Hospitals NHS Foundation Trust - Confirmed

12:15 pm

Lunch

1:15 pm

Using QI and Local Audit to Improve Falls Prevention and Management

• Setting and applying clear standards for falls prevention

• Tailoring patient care and management to individual need and risk

• Successful inpatient falls reduction in Leeds – the Falls Quality Initiative

• Methods of monitoring and measuring change for the better

• Making best use of local audit to drive falls reduction

Dr Anna Winfield
Specialist & QI Lead
Leeds Teaching Hospitals NHS Trust - CONFIRMED

2:00 pm

Identifying and Managing Delirium in Older People to Prevent Falls

• Analysing how falls are significantly more likely to occur for older people experiencing delirium, particularly for people with dementia

• Understanding the key indicators of delirium and how to effectively treat and manage delirium in older people

• Discussing how fall prevention intervention should be tailored for older people with delirium

• Developing multifactorial assessments for older people with delirium

• Implementing and delivering effective strategies to prevent falls among older people with delirium

Dr Louis Koizia
Consultant Physician and Geriatrician
Imperial College NHS Trust - CONFIRMED

2:45 pm

Afternoon Break

3:00 pm

Creating A Successful And Comprehensive Falls Prevention Strategy

Interactive Breakout Groups Session

• Discuss with other delegates and share knowledge, opportunities and challenges between services

• Strategic core-component planning to reduce the number, cost and impact of falls in your service.

• Engagement of key stakeholders to ensure your strategy is understood and supported

• Identifying and overcoming obstacles to networking services and maximising referrals

• Using national and local audit to drive progress

• Creating a falls prevention action plan in line with National standards to take back to your organisation

Professor Cameron Swift
Consultant Physician
King's College London - CONFIRMED

4:00 pm

Group Feedback, Plenary Discussion

Professor Cameron Swift
Consultant Physician
King's College London - CONFIRMED

4:30 pm

Summary, Evaluation And Close

*Programme Subject to Change

Health & Voluntary Sector
(Online Price)
£245 + VAT

Private Sector
(Online Price)
£445 + VAT

Private Sector
(Online Price)
£445 + VAT

Date & Time

Thursday 21st November, 2024
9:00 AM - 3:15 PM

Venue

Online - Accessible

CPD Certified

Availability and Pricing

Places are Strictly Limited

Public Sector: £195 + VAT
Private Sector: £245 + VAT

Registration

09:15 am

Chairs Welcome

09:30 am

Office for National Statistics Keynote: Measuring Public Sector Productivity and The Current Landscape

Richard Heys, Deputy Director & Deputy Chief Economist at the Office for National Statistics – Confirmed

Join us for an insightful keynote session by the Office for National Statistics, where you'll receive the latest updates on public sector productivity in the UK. This session will cover current trends, recent data, and key factors influencing productivity levels.

• Gain a deeper understanding of how productivity is measured and assessed

• Explore the recent developments in productivity and latest productivity statistics

• Gain insights into the challenges faced by the public sector and the implications for future policy and management

11:45 am

Panel Discussion – Strategic Approaches to Maximising Employee Engagement for Optimal Productivity

Employee engagement is vital for public sector productivity, ensuring high-quality service delivery. This session explores fostering an engaged workforce and its direct impact on performance. Explore the benefits and challenges of hybrid working in the public sector and delve into organisational policies and leadership approaches that promote collaboration, engagement and performance in a hybrid setting.

• Understand how effective recognition and reward systems are critical for motivating employees and driving peak performance

• Identify the impact of sick note culture on operational efficiency and develop strategies to mitigate it

• Discuss effective approaches to enhance employee satisfaction and retention, directly influencing productivity

• Explore the essential elements of trust and accountability in driving productivity in flexible work arrangements

• Learn business-critical practices for managing and optimising hybrid teams

Olivia Crossing, NHS Nurse and Creator at RateMyShift – Confirmed

Annie Taylor, Rate my Shift - Confirmed

Nicki Eyre, Director at Conduct Change Ltd – Confirmed

12:45 pm

Lunch

1:45 pm

Case Study - Government Property Agency: Building a Future-Ready, Modern Civil Service for Enhanced Productivity

The Government Property Agency has committed to creating ‘great places to work’, to enhance employee productivity.

Join this expert case study session to hear how the GPA is focusing on culture, leadership, and innovation to drive efficiency, effectiveness and deliver a modern civil service that is equipped for the future.

• Gain an overview of the GPA’s Smarter Working initiative: goals, strategies, and key components

• Discuss how smarter working practices are designed to enhance efficiency and employee productivity

• Explore the Productivity and Creativity Playbook and how it serves as a practical guide for fostering a culture of productivity and innovation

• Discover concrete strategies that the Civil Service is employing to improve the delivery of public services

• Explore the GPA’s successful strategies for addressing and mitigating challenges in remote and hybrid work environments

Dominic Brankin, Workplace Services Director at GPA – Invited

Kate Guthrie, Deputy Director Workplace Experience and Smarter Working Programme Director at GPA – Invited

Stuart Watts, Smarter Working Programme Lead at GPA - Invited

2:30 pm

Understanding ModernGov Case Study: Driving Public Sector Productivity - The Critical Role of Leadership and People Management Skills

Effective leadership and management skills are crucial for boosting productivity in the public sector. By fostering a clear sense of purpose and direction, strong leadership ensures that every team member is working efficiently towards delivering better public services. Join this session to learn how Understanding ModernGov supports the public sector in improving productivity, through the delivery of innovative, valuable and bespoke training.

• Explore leadership and strategy programmes and their impact on public sector organisations

• Learn how strategic thinking, change management, leadership and business process mapping can drive productivity improvements

This session includes a dedicated Q&A segment, and delegates are encouraged to reach out to the UMG team post-event to discuss their specific training needs in greater detail.

3:15 pm

Closing Remarks

Public Sector
£195 + VAT

Private Sector
£245 + VAT

Date & Time

Thursday 24th October, 2024
09:25 AM - 15:45 PM

Venue

Online

CPD Certified

Availability

3 Spaces Left

Purchase

• Understand the key elements of the National Strategy for Autistic Children, Young People and Adults: 2021 to 2026.

• Explore the implications of the Equality Act 2010 for autistic people and how it supports their rights and access to service

• Outline the key factors causing increasing autism diagnosis and the implications of this on services

10:30 am

Effectively Diagnosing Autism  

• Outline how autism has come to be defined and diagnosed

• Understand the importance of prompt diagnosis and how to avoid misdiagnosis

• Explore how to effectively utilise the diagnostic criteria for Autism

• Learn how to conduct a comprehensive diagnostic evaluation for ASD

• Identify the common characteristics autistic person may display

• Understand the spectrum of Autism symptoms

11:15 am

Break

• Learn how to foster a person-centred and family-centred approach to intervention and care

• Explore how to embed a trauma informed approach to autism care

• Learn how to promote engagement in activities, flexibility, independence and self-efficacy

• Understand how to effectively communicate with individuals and tailor engagement strategies

• Ensure individuals care and treatment meets their needs and reflects their preferences

12:15pm

Understanding Autism and Mental Health Experiences

• Understand differences in how stress and anxiety are experienced by autistic people

• Identify factors that can impact on the stress and anxiety experienced by autistic people

• Gain methods for supporting mental health in ASD

• Recognise how to reduce the impact of stress and anxiety on autistic people

• Gain effective strategies for deescalating situations

1:00 pm

Lunch

2:00 pm

Supporting Women and Girls with Autism

• Understand how autistic characteristics in women and girls may differ from those of other autistic people

• Learn how to effectively identify autism in women and girls

• Address the common misconceptions of women and girls with autism and identify these as reasons for misdiagnosis

• Gain practical tools for empowering and supporting women and girls with autism

• Explore strategies for fostering acceptance and inclusion in schools, workplaces and communities

Naomi Glover - Director at Neuro-Informed and Co-founder of the Applied Neuroscience Association - CONFIRMED

2:45 pm

Workshop: Proactively Supporting Individuals with Autism

• Outline how to appropriately diagnose autism and avoid misdiagnosis

• Discuss the importance of collaboration with other professionals and family members

• Take a proactive approach to identifying symptoms of ASD and implementing tailored strategies

3:45pm

Final Q&A Session

Health & Voluntary Sector

£245 + VAT

Public Sector

£345 + VAT

Date & Time

Tuesday 15th October, 2024
09:20 AM - 3:15 PM

Venue

Online

CPD Certified

Availability

4 Spaces Left

Purchase

• Identify the principles and importance of social value in the public sector

• Review the impact of the Procurement Act 2023 and The Procurement Regulations 2024 on social value 

• Explore how the Social Value Model is applied in procurement 

• Benchmark your social value practices against other public sector organisations

10:30 am

Effectively Measuring and Evaluating Social Value 

• Explore the various social value metrics and frameworks 

• Learn how to effectively report on social value and demonstrate its impact on your organisation and beyond 

• Outline how to ensure transparency and accountability in social value reporting

• Establish best practice through exploring successful case studies delivering social value

• Recognise emerging Social Value standards

• Explore how to create reporting frameworks

11:15 am

Morning Break

1:15 pm

Building a Social Value Culture

• Learn how to embed social value into your culture and as key goal across your organisation 

• Explore how to train and motivate employees to support social value 

• Understand social value as a transformational activity, rather than just a transactional one 

• Implement social value champions across your organisation 

2:00 pm

Workshop: Developing an Effective Social Value Strategy 

During this final interactive session, participants will begin drafting their own social value action plan, outlining key initiatives, goals, metrics and timelines. 

• Set realistic and measurable social value goals using the SMART framework (Specific, Measurable, Achievable, Relevant, Time-bound) 

• Outline how to utilise learnings from the event to inform future delivery, building on areas of good practice 

• Develop social value initiatives which align with your organisations priorities and community needs

• Choose the right method of measurement of social value for your organisation

• Develop an actionable plan to implement and measure social value initiatives 

• Continuously improve social value measurement processes

3:00 pm

Final Thoughts and Key Takeaways

• Programme subject to change 

Central & Local Government | Housing (Online Price)
£345 + VAT

Private Sector
(Online Price)

£445 + VAT

Date & Time

Tuesday 15th October, 2024 09:25 AM - 3:15 PM

Venue

Online

CPD Certified

Availability

4 spaces left

Purchase

The introductory session will explore the key challenges associated with learning from deaths and will frame a number of pertinent questions that will be discussed throughout the day.

• Scrutinise and critically appraise the challenges that organisations face when harm and death occurs

• Understand why these challenges might exist, for example capacity, culture and institutional attitudes to risk and regulation

• Assess the potential for improving organisational learning that integration across the NHS promises.

Dr Barry Quinn - Confirmed

10:15 am

Panel Discussion: Understanding the Lived Experience Context and Learning to Effectively Engage with Bereaved Families and Carers

Centring lived experience, this interactive panel discussion will explore how to effectively involve and engage with bereaved families.

• Understand the impact that avoidable and unexpected deaths have on the bereaved and how to centre this perspective within your organisation

• Learn what clear, honest, compassionate and respectful communication looks like and how to implement this within your own context

• Understand how to treat bereaved families and carers as equal partners, using easily understandable language, providing information and signposting policy and records

• Explore how to deliver an individualised, flexible and adaptable approach within your context

Dr Barry Quinn - Confirmed

Rosi Reed, Development and Training Coordinator - Confirmed

Helen Hughes, Chief Executive, Patient Safety Learning - Confirmed

11:00 am

Break

11:15 am

Workshop: Establishing Cultures of Quality in the Workplace

Creating a culture where staff feel supported to be open and transparent about risk is critical if “lessons are genuinely to be learnt” This workshop explores how to build a culture that prioritises systemic learning from deaths.

• Understand the key tenets of safety culture and what this looks like within your context

• Assess approaches for establishing a safety culture

• Review the impact of an effective safety culture on learning from death

Dr Barry Quinn - Confirmed

12:00 pm

Workshop: Prioritising Safety Culture Within the Context of Performance Management

• Reflect upon the impacts of performance management on your trust

• Identify why and how a focus on performance may impact an effective safety culture

• Consider steps for prioritising safety culture within organisations that also focus on performance

Dr Barry Quinn - Confirmed

1:45 pm

Workshop: Carrying out Thorough and Effective Investigations at Your Organisation

In this workshop you will review justifications, processes and best practice to ensure the effective delivery of investigations within your healthcare setting.

• Understand when a review and investigation is required

• Explore how healthcare workers at your organisation should work together during an investigation

• Understand how to ensure a collaborative and open process within your organisation

• Learn how to apply the findings of investigations to improve care

Dr Barry Quinn - Confirmed

An integrated, system-wide approach offers greater opportunities for learning from deaths. This workshop will look at the wider systemic context and consider how collaboration can benefit your organisation’s learning from deaths practices.

• Consider how organisations across the care system can share knowledge to learn from deaths

• Share potential future challenges and discuss solutions to them

• Situate your organisation within the wider care system, networking with other delegates to share best practice and strengthen relationships

Dr Barry Quinn - Confirmed

3:15 pm

Trainer’s Summary and Key Takeaways

Guided by the trainer, this is an opportunity for you to reflect upon key takeaways from the training day and share what you plan to implement in your organisation.

Health & Social Care
£245 + VAT

Date & Time

Thursday 3rd October, 2024
9:00 AM - 4:00 PM

Venue

Online - Accessible

CPD Certified

Availability and Pricing

2 Spaces Remaining

Public Sector: £195 + VAT
Private Sector: £245 + VAT

Registration

09:15 am

Introduction and Chairs Welcome

Kevin Edwards, Social Housing Expert at Sharratts (London) LLP and Board Member at Greatwell Homes - Confirmed

09:30 am

RSH Keynote: Delivering for Tenants: The Consumer Standards and their Implications for Tenant Engagement

Jack Smith, Assistant Director Assessment and Tenant Engagement, Regulator of Social Housing - Confirmed

Hear directly from the Regulator of Social Housing six months on from the new consumer standards coming into effect. Learn about the judgements it has reached to date and what landlords and engaged tenants should pay attention to. During this session you will learn about the regulator’s approach, how tenant engagement features in inspections and how tenant insight contributes towards its judgements.

This session will include time for questions.

To ensure meaningful and representative engagement with all parts of the communities in which housing providers work, the sector must learn how to engage with and meet the needs of a diverse number of people from different socio-cultural backgrounds. Fostering inclusive tenant engagement is crucial for improving service quality, building trust and ensuring accountability.  

Discussion points include: 

• Understand the barriers to engagement that under-represented groups are facing 

• Effective methods of co-creation with tenants and staff 

• Consider the breadth of adjustments for engaging people with visual or hearing impairments, learning disabilities or neurodiversity 

• Hear how to successfully engage young people in your tenant participation structure  

• Develop a ‘human-centric’ model of service provision which responds to a vulnerable person’s individual needs and circumstances 

John Simmonds, Resident Engagement and Experience Manager, Housing 21 - Confirmed  

Jeremy Porteus FRSA, Chief Executive, Housing Learning and Improvement Network - Confirmed

Wendy hind, Tenant involvement Officer/Equality Steering group, Oxford City Council  – Confirmed  

Debra Edwards, Resident and co-production champion, Haringey – Confirmed  

Dr. Mostafa (Kamal) Attia, Board Member, Disability Rights UK and Experienced Disabled Consultant – Confirmed 

12:00 pm

Lunch

1:00 pm

Social Housing Action Campaign (SHAC) Case Study: Effectively Responding to Tenants' Concerns

Following the tragic death of Awaab Ishak in 2020, which occurred after his family’s social landlord repeatedly ignored their concerns and failed to take action, the Coroner's ruling underscored the critical importance of landlords taking residents' concerns and complaints seriously. 

In this session, hear directly from SHAC, on the work they are doing to improve the lives of those who live in housing association properties and to reduce the commercialisation of the sector. Their aims include genuine tenant and resident democracy, improved repairs and maintenance services, reduced rents and service charges, better health and safety provisions for all and an end to the exploitation of housing workers.

Social Housing Action Campaign (SHAC) - Confirmed

1:45 pm

Panel Discussion: Increasing Tenant Representation Across Boards: Involving Tenants in Decision-Making

This session will explore the role of tenants in ensuring good board oversight and corporate governance and provide ways to strengthen accountability to tenants.  Learn strategies for recruiting diverse voices, building inclusive boards that represent community demographics, and effectively responding to tenant concerns. Discover how tenant input can drive better decision-making, compliance and service quality. Ultimately safeguarding the reputation and sustainability of housing providers. 

Discussion points include: 

• Increase tenant representation on boards while maintaining good governance and managing risk 

• Define and foster a great board culture that supports healthy challenge and constructive conflict 

• Recruit diverse voices and individuals from non-traditional backgrounds 

• How to build confidence and trust for these groups to participate and help influence services and communities 

• Gain approaches to strengthening board-level accountability to tenants 

• Recognise diversifying boards as a means of making them more resilient 

Kai Jackson, Resident and Advisory Board Member at the National Housing Federation – Confirmed  

Stephen Griffiths, Social Housing Resident - Confirmed

2:30 pm

What Will Tenant Engagement Look Like Under the New Labour Government?

Hear insights into the Labour party’s vision for the future of social housing, particularly in light of the recent election results. Hear more about Labour's initiatives to rebuild social housing stock and how these efforts align with the improving tenant engagement and satisfaction. Hear directly from the Labour Housing Group and receive insights into the critical issues facing the social housing sector and Labour’s plans and goals for the social housing.  

Sarina Kiayani - Labour Housing Group - Confirmed  

Andy Bates - Labour Housing Group - Confirmed

3:00 pm

Chairs Closing Remarks

Kevin Edwards, Social Housing Expert at Sharratts (London) LLP and Board Member at Greatwell Homes - Confirmed

In this final session, delegates recap the key knowledge and insights gained from the event, which will serve as a foundation for ongoing efforts to build stronger, more connected communities. Outline the key next steps you can take to apply what you’ve learned to your organisation and the communities you serve. 

3:15 pm

Programme close

Public Sector
£195 + VAT

Private Sector
£245 + VAT

Date & Time

Thursday 19th September, 2024
09:30 AM - 16:30 PM

Venue

Online

CPD Certified

Availability

Limited Availability

Purchase

Rob Jackson

Volunteering Consultant

Rob Jackson, Volunteering Consultant - CONFIRMED

• Explore the changes in rates of volunteering and the amount of time volunteers give

• Understand how attitudes to volunteering have changed in the last few years

• Outline the key reasons as to why people do and don’t volunteer

• Understand the evolving expectations of volunteers regarding their roles, impact and experiences

Rob Jackson, Volunteering Consultant - CONFIRMED

11:15 am

Group Work and Feedback

During this interactive session, delegates have the opportunity to reflect on what they have discussed and learnt so far. Join other individuals working across the third sector in gaining feedback from the expert trainer and apply insights to your organisation.

12:00 pm

Improving Recruitment and Retention

• Gain strategies for making volunteer opportunities at your organisation stand out in a landscape of increased competition

• Gain techniques for effectively promoting the benefits and outcomes of volunteering

• Learn how to demonstrate the value of volunteering and champion for the role of volunteers internally and externally

• Identify next steps to improve recruitment and retention

Lucia Ciolanel, Volunteer Engagement Manager, Asthma & Lung UK - CONFIRMED

1:00 pm

Lunch

1:45 pm

Understanding AI and it’s implications for Volunteer Engagement Professionals

• Understand what AI is and the risks and opportunities it presents to volunteer management

• Gain practical applications of AI in streamlining volunteer recruitment processes

• Discuss how you might apply AI in your work with peers and share examples of how it’s being used already

3:00 pm

Afternoon Break

NHS and Voluntary Sector

£245 + VAT

Date & Time

Tuesday 3 December, 2024
09:30 AM - 15:00 PM

Venue

Online

CPD Certified

Availability

Limited Spaces Remaining

Purchase

• Outline the recent changes and reforms in planning policy

• Overview the new mandatory housing targets and what this means for councils

• Discuss the revisions to the national planning policy framework (NPPF)

• Understand the impact of these reforms on housing and development

10:30 am

Exploring Housing Supply Challenges and Opportunities

• Explore the recent trends in housing supply

• Identify common barriers to housing delivery within the planning system

• Discuss the developments in “grey belt” land and how this will impact housing delivery

• Outline the requirements for green belt development and how to overcome challenges to building on the green belt

• Implement a holistic approach to green belt planning, taking into account housing and health, climate and nature

• Gain effective solutions to overcoming resourcing constraints, community objections and legal challenges

11:15 am

Break

• Understand viability appraisals

• Outline recent caselaw and national policy changes

• Discuss how to manage the market through innovative planning policies

12:15 pm

Streamlining Planning Processes

• Outline effective strategies to streamline planning processes

• Understand how to reduce bureaucracy and expedite the approval of housing developments

• Explore how to ensure the role of planning is integrated and embedded across local authorities

• Discuss how planners can be better empowered to advocate the benefits of new housing

• Understand the importance of collaboration and engagement between local authorities, housing associations and communities in the planning process

1:15 pm

Lunch

2:15 pm

Workshop: Developing a Housing Supply Action Plan

• Incorporate learnings from the event into an action plan tailored to your organisations goals and objectives

• Discuss strategies for effective community consultation and participation in the planning process

• Devise methods of streamlining the planning processes within your organisation

3:00 pm

Closing Remarks and Q&A

*Programme subject to change

Health & Voluntary Sector

£245 + VAT

Public Sector

£345 + VAT

Private Sector

£445 + VAT

Date & Time

Tuesday 3rd December, 2024
09:25 AM - 16:30 PM

Venue

Online - Accessible

CPD Certified

Availability

Limited Availability

Purchase

Nikki began her career with West Midlands Police. She also managed and developed a young person’s substance misuse service in Warwickshire and led the development of Hidden Harm Pathways (recognised by the CQC as an exemplar of outstanding and innovative practice that should be replicated nationally).

In 2017, Nikki joined the CQC as a Children’s services inspector where she led and contributed to a range of National Review processes. She also managed a portfolio of children’s homes and remains a bank Children’s Services Inspector.

In 2020, Nikki launched Safer Together and became an accredited SILP reviewer and author of Domestic Homicide Reviews (DHRs), Safeguarding Adult Reviews (SARs) and Child Safeguarding Practice Reviews (CSPRs).

• Review the current challenges and opportunities for Child Safeguarding

• Understand the implications of new policy frameworks for safeguarding leaders and practitioners

• Outline the legal and ethical frameworks surrounding child protection

• Explore the Child Safeguarding Practice Review Panel annual report 23/4

10:45 am

Recognising Signs of Abuse in Children 

• Explore the physical, behavioural and phycological indicators of abuse

• Recognise and record patterns or clusters of indicators over time

• Adopt a proactive approach to spotting signs and taking action before disclosure

• Learn strategies for taking appropriate action before a child discloses abuse

• Understand the importance of creating a safe and supportive environment where children feel comfortable sharing concerns

11:30 am

Morning Break

• Develop analytical skills to assess complex safeguarding issues

• Learn how to promote a culture of learning and improvement within your organisation

• Widen the lens: Considering the “WHY” as opposed to the “What”

• Understand the impact of vicarious and organisational trauma on effective review process

12:30 pm

Embodying Effective Leadership and Critical Thinking

• Develop analytical skills to assess complex safeguarding issues

• Learn how to promote a culture of learning and improvement within your organisation

• Widen the lens: Considering the “WHY” as opposed to the “What”

• Understand the impact of vicarious and organisational trauma on effective child safeguarding practices  

1:15 pm

Lunch Break

2:15 pm

Effectively Engaging with Children and Families to Improve Early Intervention

• Outline best practice in early intervention and family help

• Understand the ethical considerations when engaging with children and families

• Gain effective communication techniques for building rapport and establishing trust with children and families

• Explore how to tailor communication and activities to the child's age and developmental stage

• Consider the racial, ethnic and cultural identity, and impact on the lived experience of children and families 

• Explore how to reduce the risks of harm within the home

3:00 pm

Improving Partnership and Collaboration Across Services

• Understand the importance of a multidisciplinary approach to child safeguarding

• Recognise and address the main barriers to effective partnership

• Explore communication techniques to facilitate effective collaboration between agencies

• Gain strategies for clear and timely information sharing while maintaining confidentiality

• Develop strategies to promote a culture of collaboration and mutual respect among agencies

• Learn how to improve information sharing of current risks and trends in your local area

In this final interactive workshop, delegates will have the opportunity to develop actional steps to improve their child safeguarding review process within their organisation, utilising the key learnings from the day.

• Develop robust strategies for improving engagement with the families and children you work with

• Collaborate with your peers to devise how to foster cross-agency collaboration and communication, leveraging shared experiences and expertise

• Determine practical approaches for enhancing learning, training, and continuous improvement initiatives within your organisation

• Create an action plan to enhance safeguarding measures within your organisation

Private Sector

£445 + VAT

Date & Time

Tuesday, 2nd July 2024 9:30 AM - 3:45 PM

Venue

Online CPD Event

Availability

Limited Spaces

Purchase

• Overview of leadership and governance theories and models (such as the direction and control concepts)

• Discuss with the trainer and other delegates how these might be applied within your organisation

• Learn about good governance in the public sector

10:45 am

Break

• Good Governance: Direction and Control

• Work in groups to share experiences in different sectors

• Learn about the intricate link between leadership and governance

11:45 am

Developing More Effective Structures and Systems for Good Governance

• Develop appropriate structures that support better governance

• Understand the impact of strong cross-organisational relationships on governance

• Review the role of the board and how to make it work better

• Managing Risks and Understanding Performance: When do you have enough Assurance?

1:00 pm

Lunch

In this session, you will review the day’s learning and consider leadership and governance tools and approaches to take back to your organisation.

• Strategies to help improve the governance of your organisation

• Leadership techniques to support better governance

• Models of good governance in the public sector

• Develop key action points to take back to your organisation

3:30 pm

Question and Answer Session

This is an opportunity for delegates to ask questions and review the day’s learning

3:45 pm

Training Close

*programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Thursday 20th June 2024
9:30 AM - 2:30 PM

Venue

Online CPD Event

Availability

Available

Purchase

Julie Dennis

Menopause in the Workplace Specialist

• Gain a better understanding of the EHRC guidance on legal obligations

• Understand the main stages of menopause; perimenopause, menopause, post-menopause

• Learn the variations in symptom severity and duration

• Outline the ways menopause physically effects women

• Explore the emotional and psychological impacts of menopause

• Understand the importance of addressing menopause in the workplace

10:15 am

Breaking the Stigma, Identifying Barriers and Tackling Disparities

• Explore the cultural dimensions of menopause and their impact on disparities

• Explore how workplace culture may contribute to menopause stigma and the impact of language on perpetuating stigma

• Gain strategies for effectively and openly communicating about the menopause and promoting cultural sensitivity in menopause support initiatives

• Identify barriers preventing vulnerable women from accessing menopause-related healthcare and support

• Gain strategies for fostering empathy and inclusivity among colleagues

• Understand the importance of awareness-raising and action to normalise the issue

• Learn methods for engaging varying demographics in menopause support schemes

11:00 am

Break