Date & Time
Tuesday 27th February 2024 9:30 AM - 3:45 PM
Venue
Online Training Course
Availability
Limited Spaces Available
Purchase
Overview
According to the Lloyds Consumer Digital Index 2022, 10.2 million UK adults do not have basic level digital skills needed for modern day-to-day life. And with key public services becoming increasingly digitalised, improving digital inclusion and accessibility is more essential than ever before.
Our Enhancing Digital Skills and Inclusion training course will help you address the digital divide to ensure that everyone has equal access to your organisations digital services. You will learn how to identify and overcome the reasons behind digital exclusion and lack of skills.
Improve and understand the digital skills of your service users and gain valuable insight into how to design effective, accessible digital skills programmes. Leave the day with a digital inclusion and skills action plan to take back to your organisation and use right away.
Learning Outcomes
Understand what is meant by digital inclusion and exclusion, and the contributing factors
Gain awareness of the demographics affected by digital exclusion
Appreciate the importance and key dimensions of digital inclusivity that should be factored into your programme design and strategy
Distinguish between the different categories and levels of digital skills and their application
Apply your knowledge in a practical context to create a strategy and action plan for digital inclusion, accessibility and skills
Lead Trainer
Professor Khawar Hameed
Managing Director
Digital Advantage
Agenda
9:30 am
Logging on and Accessing the Online Platform
9:45 am
Trainer’s Welcome and Overview of Learning Objectives
Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED
10:00 am
Workshop: Enhancing Digital Inclusion
Better understand the digital divide: the imperative of digital inclusivity in an increasingly hyperconnected world
Identify and help those who are digitally excluded
Examine wi-fi connectivity and access to devices
Learn how to better bridge the digital divide
Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED
11:00 am
Morning Break
11:15 am
Workshop: Enhancing Digital Skills
Understand the different digital skill levels
Design more effective accessible digital skills programmes
Examine examples and illustrations of digital skills programmes
Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED
12:00 pm
Case Study: Digital Skills and Inclusion in Action
Gain best practice from Digital Kent who has led the way in improving digital inclusion for Kent residents and The Surrey Coalition of Disabled People, who’s pioneering digital inclusion project ‘Tech Community Connect’ has reduced disabled people’s digital exclusion and feeling of loneliness.
Learn how to improve digital access for service users
Understand how to better improve internet connectivity
Examine the possibility of issuing devices to digitally excluded groups
Gain support on delivering devices (laptops and mobiles etc)
Learn how to improve service users outcomes and efficiency through sharing data across organisation
Sam Lain - Rose Digital Lead (Inclusion & Capabilities) Digital Kent – CONFIRMED
Alex Hird - Community Champion Co-ordinator and Technology Trainer – Surrey Coalition of Disabled People – CONFIRMED
1:15 pm
Lunch
2:15 pm
Workshop: Improving Digital Inclusion and Skills (Flexible Break)
This session will give delegates the opportunity to review the day’s learning and to take back an action plan to improve the digital inclusion and skills of your service users.
Review the day’s learning to improve digital inclusion and skills
Take back a person-centred approach to digital inclusion to your organisation
Leave the day with a digital inclusion and skills action plan
Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED
3:30 pm
Closing Remarks
*Programme subject to change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT