Date & Time

Thursday 21st November, 2024
9:00 AM - 3:15 PM

Venue

Online - Accessible

CPD Certified

Availability and Pricing

Places are Strictly Limited

Public Sector: £195 + VAT
Private Sector: £245 + VAT

Registration

09:15 am

Chairs Welcome

09:30 am

Office for National Statistics Keynote: Measuring Public Sector Productivity and The Current Landscape

Richard Heys, Deputy Director & Deputy Chief Economist at the Office for National Statistics – Confirmed

Join us for an insightful keynote session by the Office for National Statistics, where you'll receive the latest updates on public sector productivity in the UK. This session will cover current trends, recent data, and key factors influencing productivity levels.

• Gain a deeper understanding of how productivity is measured and assessed

• Explore the recent developments in productivity and latest productivity statistics

• Gain insights into the challenges faced by the public sector and the implications for future policy and management

11:45 am

Panel Discussion – Strategic Approaches to Maximising Employee Engagement for Optimal Productivity

Employee engagement is vital for public sector productivity, ensuring high-quality service delivery. This session explores fostering an engaged workforce and its direct impact on performance. Explore the benefits and challenges of hybrid working in the public sector and delve into organisational policies and leadership approaches that promote collaboration, engagement and performance in a hybrid setting.

• Understand how effective recognition and reward systems are critical for motivating employees and driving peak performance

• Identify the impact of sick note culture on operational efficiency and develop strategies to mitigate it

• Discuss effective approaches to enhance employee satisfaction and retention, directly influencing productivity

• Explore the essential elements of trust and accountability in driving productivity in flexible work arrangements

• Learn business-critical practices for managing and optimising hybrid teams

Olivia Crossing, NHS Nurse and Creator at RateMyShift – Confirmed

Annie Taylor, Rate my Shift - Confirmed

Nicki Eyre, Director at Conduct Change Ltd – Confirmed

12:45 pm

Lunch

1:45 pm

Case Study - Government Property Agency: Building a Future-Ready, Modern Civil Service for Enhanced Productivity

The Government Property Agency has committed to creating ‘great places to work’, to enhance employee productivity.

Join this expert case study session to hear how the GPA is focusing on culture, leadership, and innovation to drive efficiency, effectiveness and deliver a modern civil service that is equipped for the future.

• Gain an overview of the GPA’s Smarter Working initiative: goals, strategies, and key components

• Discuss how smarter working practices are designed to enhance efficiency and employee productivity

• Explore the Productivity and Creativity Playbook and how it serves as a practical guide for fostering a culture of productivity and innovation

• Discover concrete strategies that the Civil Service is employing to improve the delivery of public services

• Explore the GPA’s successful strategies for addressing and mitigating challenges in remote and hybrid work environments

Dominic Brankin, Workplace Services Director at GPA – Invited

Kate Guthrie, Deputy Director Workplace Experience and Smarter Working Programme Director at GPA – Invited

Stuart Watts, Smarter Working Programme Lead at GPA - Invited

2:30 pm

Understanding ModernGov Case Study: Driving Public Sector Productivity - The Critical Role of Leadership and People Management Skills

Effective leadership and management skills are crucial for boosting productivity in the public sector. By fostering a clear sense of purpose and direction, strong leadership ensures that every team member is working efficiently towards delivering better public services. Join this session to learn how Understanding ModernGov supports the public sector in improving productivity, through the delivery of innovative, valuable and bespoke training.

• Explore leadership and strategy programmes and their impact on public sector organisations

• Learn how strategic thinking, change management, leadership and business process mapping can drive productivity improvements

This session includes a dedicated Q&A segment, and delegates are encouraged to reach out to the UMG team post-event to discuss their specific training needs in greater detail.

3:15 pm

Closing Remarks

Public Sector
£195 + VAT

Private Sector
£245 + VAT

Date & Time

Thursday 24th October, 2024
09:25 AM - 15:45 PM

Venue

Online

CPD Certified

Availability

3 Spaces Left

Purchase

• Understand the key elements of the National Strategy for Autistic Children, Young People and Adults: 2021 to 2026.

• Explore the implications of the Equality Act 2010 for autistic people and how it supports their rights and access to service

• Outline the key factors causing increasing autism diagnosis and the implications of this on services

10:30 am

Effectively Diagnosing Autism  

• Outline how autism has come to be defined and diagnosed

• Understand the importance of prompt diagnosis and how to avoid misdiagnosis

• Explore how to effectively utilise the diagnostic criteria for Autism

• Learn how to conduct a comprehensive diagnostic evaluation for ASD

• Identify the common characteristics autistic person may display

• Understand the spectrum of Autism symptoms

11:15 am

Break

• Learn how to foster a person-centred and family-centred approach to intervention and care

• Explore how to embed a trauma informed approach to autism care

• Learn how to promote engagement in activities, flexibility, independence and self-efficacy

• Understand how to effectively communicate with individuals and tailor engagement strategies

• Ensure individuals care and treatment meets their needs and reflects their preferences

12:15pm

Understanding Autism and Mental Health Experiences

• Understand differences in how stress and anxiety are experienced by autistic people

• Identify factors that can impact on the stress and anxiety experienced by autistic people

• Gain methods for supporting mental health in ASD

• Recognise how to reduce the impact of stress and anxiety on autistic people

• Gain effective strategies for deescalating situations

1:00 pm

Lunch

2:00 pm

Supporting Women and Girls with Autism

• Understand how autistic characteristics in women and girls may differ from those of other autistic people

• Learn how to effectively identify autism in women and girls

• Address the common misconceptions of women and girls with autism and identify these as reasons for misdiagnosis

• Gain practical tools for empowering and supporting women and girls with autism

• Explore strategies for fostering acceptance and inclusion in schools, workplaces and communities

Naomi Glover - Director at Neuro-Informed and Co-founder of the Applied Neuroscience Association - CONFIRMED

2:45 pm

Workshop: Proactively Supporting Individuals with Autism

• Outline how to appropriately diagnose autism and avoid misdiagnosis

• Discuss the importance of collaboration with other professionals and family members

• Take a proactive approach to identifying symptoms of ASD and implementing tailored strategies

3:45pm

Final Q&A Session

Health & Voluntary Sector

£245 + VAT

Public Sector

£345 + VAT

Date & Time

Tuesday 15th October, 2024
09:20 AM - 3:15 PM

Venue

Online

CPD Certified

Availability

4 Spaces Left

Purchase

• Identify the principles and importance of social value in the public sector

• Review the impact of the Procurement Act 2023 and The Procurement Regulations 2024 on social value 

• Explore how the Social Value Model is applied in procurement 

• Benchmark your social value practices against other public sector organisations

10:30 am

Effectively Measuring and Evaluating Social Value 

• Explore the various social value metrics and frameworks 

• Learn how to effectively report on social value and demonstrate its impact on your organisation and beyond 

• Outline how to ensure transparency and accountability in social value reporting

• Establish best practice through exploring successful case studies delivering social value

• Recognise emerging Social Value standards

• Explore how to create reporting frameworks

11:15 am

Morning Break

1:15 pm

Building a Social Value Culture

• Learn how to embed social value into your culture and as key goal across your organisation 

• Explore how to train and motivate employees to support social value 

• Understand social value as a transformational activity, rather than just a transactional one 

• Implement social value champions across your organisation 

2:00 pm

Workshop: Developing an Effective Social Value Strategy 

During this final interactive session, participants will begin drafting their own social value action plan, outlining key initiatives, goals, metrics and timelines. 

• Set realistic and measurable social value goals using the SMART framework (Specific, Measurable, Achievable, Relevant, Time-bound) 

• Outline how to utilise learnings from the event to inform future delivery, building on areas of good practice 

• Develop social value initiatives which align with your organisations priorities and community needs

• Choose the right method of measurement of social value for your organisation

• Develop an actionable plan to implement and measure social value initiatives 

• Continuously improve social value measurement processes

3:00 pm

Final Thoughts and Key Takeaways

• Programme subject to change 

Central & Local Government | Housing (Online Price)
£345 + VAT

Private Sector
(Online Price)

£445 + VAT

Date & Time

Thursday 3rd October, 2024
9:00 AM - 4:00 PM

Venue

Online - Accessible

CPD Certified

Availability and Pricing

2 Spaces Remaining

Public Sector: £195 + VAT
Private Sector: £245 + VAT

Registration

09:15 am

Introduction and Chairs Welcome

Kevin Edwards, Social Housing Expert at Sharratts (London) LLP and Board Member at Greatwell Homes - Confirmed

09:30 am

RSH Keynote: Delivering for Tenants: The Consumer Standards and their Implications for Tenant Engagement

Jack Smith, Assistant Director Assessment and Tenant Engagement, Regulator of Social Housing - Confirmed

Hear directly from the Regulator of Social Housing six months on from the new consumer standards coming into effect. Learn about the judgements it has reached to date and what landlords and engaged tenants should pay attention to. During this session you will learn about the regulator’s approach, how tenant engagement features in inspections and how tenant insight contributes towards its judgements.

This session will include time for questions.

To ensure meaningful and representative engagement with all parts of the communities in which housing providers work, the sector must learn how to engage with and meet the needs of a diverse number of people from different socio-cultural backgrounds. Fostering inclusive tenant engagement is crucial for improving service quality, building trust and ensuring accountability.  

Discussion points include: 

• Understand the barriers to engagement that under-represented groups are facing 

• Effective methods of co-creation with tenants and staff 

• Consider the breadth of adjustments for engaging people with visual or hearing impairments, learning disabilities or neurodiversity 

• Hear how to successfully engage young people in your tenant participation structure  

• Develop a ‘human-centric’ model of service provision which responds to a vulnerable person’s individual needs and circumstances 

John Simmonds, Resident Engagement and Experience Manager, Housing 21 - Confirmed  

Jeremy Porteus FRSA, Chief Executive, Housing Learning and Improvement Network - Confirmed

Wendy hind, Tenant involvement Officer/Equality Steering group, Oxford City Council  – Confirmed  

Debra Edwards, Resident and co-production champion, Haringey – Confirmed  

Dr. Mostafa (Kamal) Attia, Board Member, Disability Rights UK and Experienced Disabled Consultant – Confirmed 

12:00 pm

Lunch

1:00 pm

Social Housing Action Campaign (SHAC) Case Study: Effectively Responding to Tenants' Concerns

Following the tragic death of Awaab Ishak in 2020, which occurred after his family’s social landlord repeatedly ignored their concerns and failed to take action, the Coroner's ruling underscored the critical importance of landlords taking residents' concerns and complaints seriously. 

In this session, hear directly from SHAC, on the work they are doing to improve the lives of those who live in housing association properties and to reduce the commercialisation of the sector. Their aims include genuine tenant and resident democracy, improved repairs and maintenance services, reduced rents and service charges, better health and safety provisions for all and an end to the exploitation of housing workers.

Social Housing Action Campaign (SHAC) - Confirmed

1:45 pm

Panel Discussion: Increasing Tenant Representation Across Boards: Involving Tenants in Decision-Making

This session will explore the role of tenants in ensuring good board oversight and corporate governance and provide ways to strengthen accountability to tenants.  Learn strategies for recruiting diverse voices, building inclusive boards that represent community demographics, and effectively responding to tenant concerns. Discover how tenant input can drive better decision-making, compliance and service quality. Ultimately safeguarding the reputation and sustainability of housing providers. 

Discussion points include: 

• Increase tenant representation on boards while maintaining good governance and managing risk 

• Define and foster a great board culture that supports healthy challenge and constructive conflict 

• Recruit diverse voices and individuals from non-traditional backgrounds 

• How to build confidence and trust for these groups to participate and help influence services and communities 

• Gain approaches to strengthening board-level accountability to tenants 

• Recognise diversifying boards as a means of making them more resilient 

Kai Jackson, Resident and Advisory Board Member at the National Housing Federation – Confirmed  

Stephen Griffiths, Social Housing Resident - Confirmed

2:30 pm

What Will Tenant Engagement Look Like Under the New Labour Government?

Hear insights into the Labour party’s vision for the future of social housing, particularly in light of the recent election results. Hear more about Labour's initiatives to rebuild social housing stock and how these efforts align with the improving tenant engagement and satisfaction. Hear directly from the Labour Housing Group and receive insights into the critical issues facing the social housing sector and Labour’s plans and goals for the social housing.  

Sarina Kiayani - Labour Housing Group - Confirmed  

Andy Bates - Labour Housing Group - Confirmed

3:00 pm

Chairs Closing Remarks

Kevin Edwards, Social Housing Expert at Sharratts (London) LLP and Board Member at Greatwell Homes - Confirmed

In this final session, delegates recap the key knowledge and insights gained from the event, which will serve as a foundation for ongoing efforts to build stronger, more connected communities. Outline the key next steps you can take to apply what you’ve learned to your organisation and the communities you serve. 

3:15 pm

Programme close

Public Sector
£195 + VAT

Private Sector
£245 + VAT

Date & Time

Tuesday 3 December, 2024
09:30 AM - 15:00 PM

Venue

Online

CPD Certified

Availability

Limited Spaces Remaining

Purchase

• Outline the recent changes and reforms in planning policy

• Overview the new mandatory housing targets and what this means for councils

• Discuss the revisions to the national planning policy framework (NPPF)

• Understand the impact of these reforms on housing and development

10:30 am

Exploring Housing Supply Challenges and Opportunities

• Explore the recent trends in housing supply

• Identify common barriers to housing delivery within the planning system

• Discuss the developments in “grey belt” land and how this will impact housing delivery

• Outline the requirements for green belt development and how to overcome challenges to building on the green belt

• Implement a holistic approach to green belt planning, taking into account housing and health, climate and nature

• Gain effective solutions to overcoming resourcing constraints, community objections and legal challenges

11:15 am

Break

• Understand viability appraisals

• Outline recent caselaw and national policy changes

• Discuss how to manage the market through innovative planning policies

12:15 pm

Streamlining Planning Processes

• Outline effective strategies to streamline planning processes

• Understand how to reduce bureaucracy and expedite the approval of housing developments

• Explore how to ensure the role of planning is integrated and embedded across local authorities

• Discuss how planners can be better empowered to advocate the benefits of new housing

• Understand the importance of collaboration and engagement between local authorities, housing associations and communities in the planning process

1:15 pm

Lunch

2:15 pm

Workshop: Developing a Housing Supply Action Plan

• Incorporate learnings from the event into an action plan tailored to your organisations goals and objectives

• Discuss strategies for effective community consultation and participation in the planning process

• Devise methods of streamlining the planning processes within your organisation

3:00 pm

Closing Remarks and Q&A

*Programme subject to change

Health & Voluntary Sector

£245 + VAT

Public Sector

£345 + VAT

Private Sector

£445 + VAT

Date & Time

Tuesday, 2nd July 2024 9:30 AM - 3:45 PM

Venue

Online CPD Event

Availability

Limited Spaces

Purchase

• Overview of leadership and governance theories and models (such as the direction and control concepts)

• Discuss with the trainer and other delegates how these might be applied within your organisation

• Learn about good governance in the public sector

10:45 am

Break

• Good Governance: Direction and Control

• Work in groups to share experiences in different sectors

• Learn about the intricate link between leadership and governance

11:45 am

Developing More Effective Structures and Systems for Good Governance

• Develop appropriate structures that support better governance

• Understand the impact of strong cross-organisational relationships on governance

• Review the role of the board and how to make it work better

• Managing Risks and Understanding Performance: When do you have enough Assurance?

1:00 pm

Lunch

In this session, you will review the day’s learning and consider leadership and governance tools and approaches to take back to your organisation.

• Strategies to help improve the governance of your organisation

• Leadership techniques to support better governance

• Models of good governance in the public sector

• Develop key action points to take back to your organisation

3:30 pm

Question and Answer Session

This is an opportunity for delegates to ask questions and review the day’s learning

3:45 pm

Training Close

*programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Thursday 20th June 2024
9:30 AM - 2:30 PM

Venue

Online CPD Event

Availability

Available

Purchase

Julie Dennis

Menopause in the Workplace Specialist

• Gain a better understanding of the EHRC guidance on legal obligations

• Understand the main stages of menopause; perimenopause, menopause, post-menopause

• Learn the variations in symptom severity and duration

• Outline the ways menopause physically effects women

• Explore the emotional and psychological impacts of menopause

• Understand the importance of addressing menopause in the workplace

10:15 am

Breaking the Stigma, Identifying Barriers and Tackling Disparities

• Explore the cultural dimensions of menopause and their impact on disparities

• Explore how workplace culture may contribute to menopause stigma and the impact of language on perpetuating stigma

• Gain strategies for effectively and openly communicating about the menopause and promoting cultural sensitivity in menopause support initiatives

• Identify barriers preventing vulnerable women from accessing menopause-related healthcare and support

• Gain strategies for fostering empathy and inclusivity among colleagues

• Understand the importance of awareness-raising and action to normalise the issue

• Learn methods for engaging varying demographics in menopause support schemes

11:00 am

Break

• Understand the importance of addressing menopause in the workplace and how the menopause relates to the law and discrimination

• Gain a better understanding of the EHRC guidance on legal obligations

• Outline how the work environment can impact the wellbeing of those experiencing menopause

• Learn workplace changes and initiatives you can implement to support women in the workplace

• Outline how to effectively and empathetically manage the performance of employees with the menopause

11:45 am

Neurodiversity and Women’s Brain Health at Work

In this session, delegates will gain insights into how neurodivergence can impact women differently, particularly during the menopause and how neuroinclusion can improve women’s health at work. Explore the varying impacts of menopause on the brain and the neurological symptoms women can experience during the menopause process.

Naomi Glover - Applied Neuroscientist & Brain Health Specialist

1:15 pm

Workshop: Developing a Menopause Policy

• Define the objectives of the menopause policy: supporting health and well-being, promoting inclusivity, improving workplace culture

• Identify and discuss the specific needs and challenges faced by employees experiencing menopause within your organisation

• Consider ways to establish supportive communities within your workplace

• Identify strategies you can implement to better support menopausal employees

• Develop an action plan for implementing changes in the workplace

2:15 pm

Closing Remarks and Q&A

This is an excellent opportunity to review the day’s learnings and have your outstanding questions answered.  

*Programme subject to change 

Central & Local Government | Housing (Online Price)
£345 + VAT

Private Sector
(Online Price)

£445 + VAT

Date & Time

Tuesday 25 June, 2024
9:00 AM - 3:30 PM

Venue

Online Event

Availability

Available

Purchase

• Gain an overview of the latest social housing ESG trends in social housing

• Understand the environmental impact of the social housing sector

• Outline the importance of sustainable practices in social housing

• Understand the compliance requirements and standards for social housing developments

• Understand the business case for net zero in social housing including the role of government grant and private finance

• Learn how to successfully leverage networks and partnerships to enhance support for sustainable housing initiatives

• Develop strategies to overcome objections and build consensus

• Explore funding mechanisms, grants, and government incentives that make net zero commercial retrofits financially viable

11:15 am

Morning Break

• Outline the Importance of community engagement in housing energy efficiency initiatives

• Learn how to successfully plan the customer journey and effective engagement strategies to promote uptake

• Explore how to effectively communicate plans with residents, ensuring you meet the needs of various tenants

• Understand how you can make technical information more accessible to residents

12:15 pm

Decarbonising New and Existing Homes

• Understand the challenges and opportunities for decarbonizing new and existing housing

• Learn retrofitting techniques to improve energy efficiency across existing homes

• Gain passive design strategies for reducing energy consumption

• Explore how to integrate renewable energy systems in new and existing housing

• Learn how to implement energy-saving measures and technologies into social housing development

1:00 pm

Improving Biodiversity and Social Impact

• Gain strategies that restore and protect biodiversity across social housing

• Explore how to Integrate biodiversity considerations into social housing design

• Learn how to align your social housing strategy with the SDG’s to help apply high-level nature protection principles

• Understand how nature can improve the health and wellbeing of building users

• Gain methods for enhancing green spaces and wildlife habitats in both new and existing social housing stock

• Learn how BREEAM is used to develop and operate efficient, warm, and affordable social housing to improve the health and wellbeing of residents

1:45 pm

Lunch Break

2:30 pm

Monitoring Progress for Continuous Improvement

• Establish Key Performance Indicators (KPIs) for sustainable housing projects

• Learn how to effectively monitor energy use, environmental impact, and resident satisfaction across social housing

• Gain strategies for effectively measuring ESG performance in social housing projects

• Understand how to use data to inform decision-making and drive continuous improvement

• Learn how to identify performance gaps between design intent and operational performance  in social housing

• Learn how to improve the accuracy of ESG reporting, particularly relating to scope 3 emissions data

3:15 pm

Workshop: Develop a More Effective Sustainability Strategy

This interactive workshop provides participants with practical guidance and tools to develop an effective sustainability strategy for social housing projects. By the end of the workshop, participants will have a clear understanding of key sustainability principles, goals, and strategies, enabling them to initiate, implement, and evaluate sustainability initiatives in their housing developments.

• Align your sustainability goals with your organisations values and objectives, prioritising goals based on impact and feasibility

• Measure your organisation’s carbon emissions and wider environmental impacts to set a baseline from which to set improvement targets

• Develop actional strategies for improving energy efficiency measures and integrating renewable energy solutions

• Discuss strategies for effectively engaging residents, staff, and community partners

• Develop an action plan for implementing the sustainability strategy

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Tuesday 24 September, 2024
9:30 AM - 3:20 PM

Venue

Online Training Course

Availability

Available

Purchase

• Overview the proposed evidence-informed standardised clinical pathway of care and what it means for your protocols

• Identify the main areas for improvement based on the latest recommendations and pathway

• Analyse gaps between your current pressure ulcer practices and the latest recommendations

• Examine the outcomes of the NICE Quality Standard Review on pressure ulcers

• Gain actions to reduce the risk of individuals developing pressure ulcers, outlining  the importance of good nutrition and hydration

• Understand different tissue types and who is at risk

• Explore the principles of the aSSKINg framework and how it should inform pressure damage prevention

• Understand how pressure ulcer patients should be prioritised

• Improve your knowledge of classification as a method of prevention 

• Learn how to effectively conduct proper risk assessments of vulnerable patients

• Learn techniques for encouraging individuals to manage their own pressure areas

• Understand how to adequately treat pressure ulcers, according to their severity

• Learn how fundamental care principles can aid the healing process of pressure damage and stop its development

• Explore how to put together a care plan for preventing pressure ulcers for patients with degenerative disease

12:15 pm

Lunch Break

1:15 pm

Understanding Your Responsibility and Liability

• Hear the latest guidance on the safeguarding adults protocol, in relation to pressure ulcers

• Understand the safeguarding considerations of pressure ulcers and when to report concerns

• Comprehend and recognise when clinical concerns need to be escalated

• Understand record keeping and the legal considerations when pressure ulcers develop

• Understand when you should involve next of kin? How much should you consider their views when putting together a care plan

In this final interactive workshop delegates have the opportunity to review the days learnings and consider what approaches and strategies you are going to take back to your organisation, to improve the prevention, identification and treatment of pressure ulcers.

• Evaluate your current pressure ulcer strategy against the latest recommendations

• Discuss how to better engage with individuals, asking the right questions and effectively listening to concerns

• Discuss how to better collaborate with external organisations

• Consider how to embed the principles of the aSSKINg framework into your prevention of pressure ulcers

• Discuss how to better consult with individuals on their preference of care

• Develop action points to reaching the NICE Quality Standards for Pressure Ulcers

3:00 pm

Training Evaluation and Close

*programme subject to change

Health & Social Care
£245 + VAT

Date & Time

Tuesday 12th March, 2024 | 09:30 - 16:00

Venue

Online

Availability

Limited Availability

Purchase

Peter Fleming

Former member of the Improvement and Innovation Board and National Spokesman at the Local Government Association (2011 - 2023) and Former Board Member at the Kent and Medway Economic Partnership.

Peter Fleming - Former member of the Improvement and Innovation Board and National Spokesman at the Local Government Association (2011 - 2023) and Former Board Member at the Kent and Medway Economic Partnership.

This session will cover: 

• Discuss the regulatory landscape and what powers local governments have under the Localism Act 2011 and The Local Government Act 2003, to generate income  

• Consider any legal constraints that local authorities may face when diversifying their income sources 

• Look at how the pattern of local authority income is changing 

Peter Fleming - Former member of the Improvement and Innovation Board and National Spokesman at the Local Government Association (2011 - 2023) and Former Board Member at the Kent and Medway Economic Partnership.

10:45 am

Developing a Commercial Culture

This session will cover: 

• Understand what commercialism means for local authorities and why it is important 

• Clearly define the different aspects of commercialism and what they mean to your organisation and locality 

• Explore methods to encourage innovative commercial thinking at all levels in local authorities 

• Underline how and why all officers and members need to be aware of the freedom and flexibility of income generation, to innovate and be encouraged to do so within their service 

11:30 am

Morning Break

11:45 am

Aligning Commercial Activity to Public Value

This session will cover:

• Outline what is meant by public value and why it should remain a priority for local authorities

• Understand how to develop initiatives which generate income whilst simultaneously sustaining services and local communities

• Identify how to sustain social value whilst simultaneously generating income

• Design commercial strategies or engaging in any commercial activity, which have a focus on public value

12:30 pm

Managing Commercial Rewards Whilst Mitigating Risks

This session will cover:

• Learn how to best mitigate risks associated with commercial activity and maximise the rewards of commercialism

• Understand the reputational and financial risks associated with income generation initiatives

• Outline how you can be risk aware but not risk averse in considering new opportunities that arise or innovative ideas being proposed

• Explore what is meant by good governance and scrutiny - to improve decision making by local authorities

In this session, you will have the opportunity to hear from Spelthorne Borough Council about their successful income generation strategy which has centred around the acquisition of commercial assets.  

This session will cover: 

• Learn about Spelthorne Borough Council’s asset portfolio management action plan, and how they ensure their investments are effectively managed and the income protected 

• Hear how the council mitigates the risks of commercial assets, by employing the highest quality advisors with extensive relevant experience and ensuring sustainable sink funds 

• Learn how the council pursues an open and transparent approach to engaging with external stakeholders 

Delegates will have the opportunity to ask questions at the end of this session. 

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Tuesday 27th February 2024 9:30 AM - 3:45 PM

Venue

Online Training Course

Availability

Limited Spaces Available

Purchase

Professor Khawar Hameed

Managing Director
Digital Advantage

Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED

• Better understand the digital divide: the imperative of digital inclusivity in an increasingly hyperconnected world

• Identify and help those who are digitally excluded 

• Examine wi-fi connectivity and access to devices

• Learn how to better bridge the digital divide

Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED

11:15 am

Workshop: Enhancing Digital Skills

• Understand the different digital skill levels

• Design more effective accessible digital skills programmes

• Examine examples and illustrations of digital skills programmes

Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED

12:00 pm

Case Study: Digital Skills and Inclusion in Action

Gain best practice from Digital Kent who has led the way in improving digital inclusion for Kent residents and The Surrey Coalition of Disabled People, who’s pioneering digital inclusion project ‘Tech Community Connect’ has reduced disabled people’s digital exclusion and feeling of loneliness.

• Learn how to improve digital access for service users

• Understand how to better improve internet connectivity

• Examine the possibility of issuing devices to digitally excluded groups

• Gain support on delivering devices (laptops and mobiles etc)

• Learn how to improve service users outcomes and efficiency through sharing data across organisation

Sam Lain - Rose Digital Lead (Inclusion & Capabilities) Digital Kent – CONFIRMED

Alex Hird - Community Champion Co-ordinator and Technology Trainer – Surrey Coalition of Disabled People – CONFIRMED

1:15 pm

Lunch

2:15 pm

Workshop: Improving Digital Inclusion and Skills (Flexible Break)

This session will give delegates the opportunity to review the day’s learning and to take back an action plan to improve the digital inclusion and skills of your service users.

• Review the day’s learning to improve digital inclusion and skills

• Take back a person-centred approach to digital inclusion to your organisation

• Leave the day with a digital inclusion and skills action plan

Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED

3:30 pm

Closing Remarks

*Programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Thursday, December 7, 2023
9:30 AM - 4:00 PM

Venue

Online Training Course

Availability

Available

Purchase

Paul Oatt
Chartered Environmental Health Practitioner

• Understand the potential impact of the Renters (Reform) Bill when it comes to prosecuting rogue landlords

• Learn about Section 28 of the Renters (Reform) Bill and understand its potential implications for future enforcement

• Gain an overview of the rogue landlord legislation landscape: such as the Housing and Planning Act 2016

Paul Oatt
Chartered Environmental Health Practitioner

10:45 am

Break

11:00 am

Identifying Rogue Landlords

• Gain techniques to identify rogue landlords

• Learn how to train staff to detect criminal activity

• Receive advice on using innovative ways to identify rogue landlords with limited resources

Paul Oatt
Chartered Environmental Health Practitioner

12:00 pm

Utilise and Share Data to Reduce Rogue Landlords

• Learn how to efficiently collect data on rogue landlords in your area

• Use data to identify and crackdown on the criminal networks of rogue landlords

• Effectively share data with other organisations to help reduce the number of rogue landlords

Paul Oatt
Chartered Environmental Health Practitioner

• Understand and utilise your prosecution powers against rogue landlords

• Deploy a more effective landlord licensing scheme to help deter rogue landlords

• Review best practice enforcement examples

Paul Oatt
Chartered Environmental Health Practitioner

2:45 pm

Break

3:00 pm

Workshop: Develop a Rogue Landlord Reduction Plan

• Discuss in groups and with the trainer, how to tackle rogue landlords

• Learn how to support private tenants when dealing with rogue landlords

• Effectively engage with tenants to help reduce criminal activity

• Identify innovative ways to tackle rogue landlords, with a limited workforce

• Develop more effective services to help tenants

• Design a toolkit to reduce the number of rogue landlords

• Create an action plan to identify and reduce rogue landlords

Paul Oatt
Chartered Environmental Health Practitioner

4:00 pm

Training Close

Programme subject to change

Date & Time

Thursday, December 7, 2023
9:30 AM - 4:30 PM

Venue

Online Training Course

Availability

Available

Purchase

• How are documents covered in the legislation

• Basic principles of creating accessible documents

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

• Understanding different document platforms

• Checking for accessibility

  • Microsoft Accessibility Checker

  • Adobe Pro / InDesign accessibility checker

As part of the checking for accessibility session, attendees will be asked to suggest documents that we can review as a group. This can be done either in advance of the day or as the discussion unfolds.

Ben Watson
Accessibility Consultant
All Able