Hear from the Housing Ombudsman, the Regulator of Social Housing and the Labour Housing Group and more…
Date & Time
Thursday 3rd October, 2024
9:00 AM - 4:00 PM
Venue
Online - Accessible
CPD Certified
Availability and Pricing
2 Spaces Remaining
Public Sector: £195 + VAT
Private Sector: £245 + VAT
Registration
Overview
UK social housing is undergoing rapid transformation, facing heightened scrutiny and an urgent demand for accountable, inclusive and transformative tenant engagement. This shift necessitates change from housing providers to meet evolving standards and expectations.
Join Inside Government’s 4th Annual Tenant Engagement and Satisfaction Conference, a must-attend event for anyone working to meet the housing needs of people across the country. This conference brings together top-tier experts, policy makers, housing associations, residents, local councils and more, to share insights, strategies and innovative approaches that will make you challenge your current tenant engagement practices and look to improve and adapt them accordingly.
Attend this year's conference to hear directly from the Housing Ombudsman, Regulator of Social Housing and have the unique opportunity to hear directly from the Labour Housing Group, offering invaluable insights into Labour's housing plans following their recent election victory. Discover their goals for the social housing sector and what you can expect from Labour's new government. Don't miss this chance to gain firsthand knowledge from key influencers shaping the future of housing policy.
The conference features in-depth discussions focused on enhancing communication, increasing accountability and addressing increasing scrutiny across the social housing sector. Explore strategies for engaging tenants inclusively and accessibly, ensuring empowerment for all, not just a select few. Learn from best practice case studies of housing associations who have successfully utilised Tenant Satisfaction Measures (TSMs) to drive service improvement and accountability.
Attend this event for a day of insightful discussions, practical strategies and networking opportunities to drive tenant satisfaction and enhance engagement within your social housing setting.
Learning Outcomes
Gain insights into the latest updates on proactive consumer regulation and the expanded remit of the Regulator of Social Housing
Hear exclusive insights from the Labour Housing Group into the future of the social housing sector
Discover effective methods for fostering inclusive community engagement
Explore strategies to increase tenant representation on boards while maintaining good governance and managing risk
Learn best practice for enhancing tenant satisfaction through data-driven insights
Understand how to transparently and effectively listen to and respond to tenants' concerns
Expert Speaker Highlights
Jack Smith
Assistant Director Assessment and Tenant Engagement
Regulator of Social Housing
Sarina Kiayani
Andy Bates
Executive
Labour Housing Group
Kathryn Eyre
Director of Quality, Engagement and Development
Housing Ombudsman
Agenda
9:00 am
Logging on and Accessing the Platform
09:15 am
Introduction and Chairs Welcome
Kevin Edwards, Social Housing Expert at Sharratts (London) LLP and Board Member at Greatwell Homes - Confirmed
09:30 am
RSH Keynote: Delivering for Tenants: The Consumer Standards and their Implications for Tenant Engagement
Jack Smith, Assistant Director Assessment and Tenant Engagement, Regulator of Social Housing - Confirmed
Hear directly from the Regulator of Social Housing six months on from the new consumer standards coming into effect. Learn about the judgements it has reached to date and what landlords and engaged tenants should pay attention to. During this session you will learn about the regulator’s approach, how tenant engagement features in inspections and how tenant insight contributes towards its judgements.
This session will include time for questions.
10:15 am
Housing Ombudsman Keynote: A Spotlight on Attitude, Respect, and Rights: A Relationship of Equals
Kathryn Eyre, Director of Quality, Engagement and Development, Housing Ombudsman - Confirmed
the Housing Ombudsman’s report assesses what it means to be vulnerable in social housing in 2024, what “vulnerable” means, and how social landlords can better respond to the needs of those residents. The report calls for a a Royal Commission to create a long-term plan for social housing after finding that current approaches for the sector are not working for residents with a vulnerability.
*This session will include time for questions
10:45 am
Break
11:00 am
Panel Discussion: Fostering Inclusive Community Engagement: Strategies for Housing Providers to Connect with Diverse Populations
To ensure meaningful and representative engagement with all parts of the communities in which housing providers work, the sector must learn how to engage with and meet the needs of a diverse number of people from different socio-cultural backgrounds. Fostering inclusive tenant engagement is crucial for improving service quality, building trust and ensuring accountability.
Discussion points include:
Understand the barriers to engagement that under-represented groups are facing
Effective methods of co-creation with tenants and staff
Consider the breadth of adjustments for engaging people with visual or hearing impairments, learning disabilities or neurodiversity
Hear how to successfully engage young people in your tenant participation structure
Develop a ‘human-centric’ model of service provision which responds to a vulnerable person’s individual needs and circumstances
John Simmonds, Resident Engagement and Experience Manager, Housing 21 - Confirmed
Jeremy Porteus FRSA, Chief Executive, Housing Learning and Improvement Network - Confirmed
Wendy hind, Tenant involvement Officer/Equality Steering group, Oxford City Council – Confirmed
Debra Edwards, Resident and co-production champion, Haringey – Confirmed
Dr. Mostafa (Kamal) Attia, Board Member, Disability Rights UK and Experienced Disabled Consultant – Confirmed
12:00 pm
Lunch
1:00 pm
Social Housing Action Campaign (SHAC) Case Study: Effectively Responding to Tenants' Concerns
Following the tragic death of Awaab Ishak in 2020, which occurred after his family’s social landlord repeatedly ignored their concerns and failed to take action, the Coroner's ruling underscored the critical importance of landlords taking residents' concerns and complaints seriously.
In this session, hear directly from SHAC, on the work they are doing to improve the lives of those who live in housing association properties and to reduce the commercialisation of the sector. Their aims include genuine tenant and resident democracy, improved repairs and maintenance services, reduced rents and service charges, better health and safety provisions for all and an end to the exploitation of housing workers.
Social Housing Action Campaign (SHAC) - Confirmed
1:45 pm
Panel Discussion: Increasing Tenant Representation Across Boards: Involving Tenants in Decision-Making
This session will explore the role of tenants in ensuring good board oversight and corporate governance and provide ways to strengthen accountability to tenants. Learn strategies for recruiting diverse voices, building inclusive boards that represent community demographics, and effectively responding to tenant concerns. Discover how tenant input can drive better decision-making, compliance and service quality. Ultimately safeguarding the reputation and sustainability of housing providers.
Discussion points include:
Increase tenant representation on boards while maintaining good governance and managing risk
Define and foster a great board culture that supports healthy challenge and constructive conflict
Recruit diverse voices and individuals from non-traditional backgrounds
How to build confidence and trust for these groups to participate and help influence services and communities
Gain approaches to strengthening board-level accountability to tenants
Recognise diversifying boards as a means of making them more resilient
Kai Jackson, Resident and Advisory Board Member at the National Housing Federation – Confirmed
Stephen Griffiths, Social Housing Resident - Confirmed
2:30 pm
What Will Tenant Engagement Look Like Under the New Labour Government?
Hear insights into the Labour party’s vision for the future of social housing, particularly in light of the recent election results. Hear more about Labour's initiatives to rebuild social housing stock and how these efforts align with the improving tenant engagement and satisfaction. Hear directly from the Labour Housing Group and receive insights into the critical issues facing the social housing sector and Labour’s plans and goals for the social housing.
Sarina Kiayani - Labour Housing Group - Confirmed
Andy Bates - Labour Housing Group - Confirmed
3:00 pm
Chairs Closing Remarks
Kevin Edwards, Social Housing Expert at Sharratts (London) LLP and Board Member at Greatwell Homes - Confirmed
In this final session, delegates recap the key knowledge and insights gained from the event, which will serve as a foundation for ongoing efforts to build stronger, more connected communities. Outline the key next steps you can take to apply what you’ve learned to your organisation and the communities you serve.
3:15 pm
Programme close
Pricing
Public Sector
£195 + VAT
Private Sector
£245 + VAT