Date & Time
Tuesday 11th February, 2025
9:30 AM - 4:15 PM
Venue
Online
CPD Certified
Availability
Available
Purchase
Overview
The Housing Ombudsman has released its latest ‘learning from severe maladministration’ report, focusing on inspections and timeliness within damp and mould complaints. Throughout the report residents’ experienced distress and disruption from damp and mould as landlords responses were delayed, with residents losing the use of rooms, reporting ceilings near collapse and noting health impacts to them or their children. With the important role that social housing has to play in giving safe and secure housing to millions, the learning in these reports should help landlords provide effective services that protect this aspiration.
Awaab's Law has introduced significant changes in the way social housing landlords are required to handle cases of damp and mould. From much stricter deadlines and tighter timescales to the Regulator of Social Housing’s “Damp and mould in social housing - learning the lessons” guidance, tackling damp and mould has never been more important for social housing organisations.
Join our Reducing Damp and Mould in Social Housing event to better understand and comply with the latest legislation and regulatory advice on reducing cases of damp and mould. Gain more effective techniques and tools to improve the quality of your tenants’ homes. Learn how to be quicker at identifying and responding to cases of damp and mould.
Leave the day with an action plan to reduce damp and mould within your tenants’ homes.
Learning Outcomes
Understand and fully comply with Awaab’s Law
Learn how to respond to stricter timescales and deadlines
Review and align your organisation’s procedures for handling damp and mould with the Regulator of Social Housing’s “Damp and mould in social housing - learning the lessons” report
Gain techniques to improve how your organisation identifies and reduces damp and mould
Take back a reducing damp and mould action plan to your organisation
Lead Trainer: Eileen McCallum
Eileen McCallum
Damp and Mould Consultant
Eileen is a popular trainer with over 43 years’ experience in social rented housing. She worked for Glasgow District Council from 1979 until 1992 as a housing officer, a repairs officer and a repairs manager. She began training for the Chartered Institute of Housing in 1987 and quickly became a sought-after trainer due to her depth of knowledge and her engaging style. She left GDC in 1992 and has been a freelance trainer ever since.
She has a particular interest in dampness and condensation and has been used as an expert witness on several occasions.
Agenda
9:30 am
Logging On and Accessing the Online Platform
9:45 am
Trainer’s Welcome and Clarification of Learning Objectives
10:00 am
Tackling Damp and Mould: Complying with the Legislation
Deep dive into Awaab’s law and the impact it has on your organisation
Learn how to adapt to the stricter deadlines and timescales
Review the Regulator of Social Housing “Damp and mould in social housing - learning the lessons” report
Gain a better understanding of the Housing Ombudsman ‘Spotlight on damp and mould – It’s not lifestyle’ 2021 report
10:45 am
Morning Break
11:00 am
Identifying and Quickly Responding to Cases of Damp and Mould
Gain more effective techniques at identifying damp and mould
Respond more rapidly to urgent cases of damp and mould
Streamline processes to improve response rates
Improve policies to enhance the timescales for response
12:00 pm
Ensuring Better Governance
Develop more effective reporting and recording complaints procedures
Improve policies to enhance the timescales for response
Work to specific response times and with clear key performance indicators
Learn how to improve your reporting to governing bodies
1:00 pm Lunch
2:00 pm
Improving Your Data and Stock
Improve how you collect and manage your data
Learn how to carry out stock condition surveys
Display data to governing bodies
2:45 pm
Break
3:00 pm
Workshop: Develop a Reducing Damp and Mould Action Plan
In this session, you will review the day’s learning and work in groups to develop an action plan to help you meet legislative requirements for reducing damp and mould for your tenants.
Develop techniques and tools to reduce mould
Review and improve your current processes
Learn how to train staff to be better and quicker at identifying and reducing damp and mould
Take back a reducing damp and mould action plan to your organisation
4:00 pm Question and Answer Session
* Programme subject to change
Pricing
Health & Voluntary Sector
£245 + VAT
Public Sector
£345 + VAT
Private Sector
£345 + VAT