21 Apr, 20219:00 am-1:10 pm22 Apr, 20219:50 am-1:00 pm
This event has passed.

This Conference provided the opportunity to analyse the Social Housing White Paper and what it means for the social housing sector. Participants heard directly from the Regulator of Social Housing on the new inspection programme and the Housing Ombudsman on the new Complaints Code, and how these new regulatory requirements will impact housing associations. In addition, award winning case studies shared best practice methods to enhance tenant satisfaction, increase tenant engagement and improve the complaints process.


This conference is specifically designed for the Social Housing Sector. Typical job titles will include:

  • Heads of Customer Services
  • Customer Service Managers
  • Heads of Tenant Engagement
  • Tenant Engagement Officers
  • Housing Operations Managers
  • Heads of Complaints
  • Complaints Handlers
  • Resident Support Officers
  • Chief Executives
  • Service Managers
  • Heads of Services
  • Quality Assurance Officers
  • Heads of Neighbourhoods